Home
Search results “Service quality brand loyalty”
Strategies for Customer Retention, Customer Loyalty, and Repeat Sales | Brian Tracy
 
07:22
The success of any business depends heavily on the relationships it builds with its customers. In this video, I want to share some strategies for customer retention, customer loyalty, and repeat sales with you. http://bit.ly/2sh6vEX Click the link above to discover the ONE skill the very best influencers, persuaders, communicators, and salespeople all excel at, and how you can excel at it too. “Your company’s most valuable asset is how it is known to its customers.” @BrianTracy (Click to tweet: http://ctt.ec/X3h2E) ___________________ Learn more: Subscribe to my channel for free offers, tips and more! YouTube: http://ow.ly/ScHSb Facebook: http://www.facebook.com/BrianTracyPage Twitter: http://www.twitter.com/BrianTracy Google+: +BrianTracyOfficialPage Pinterest: http://www.pinterest.com/BrianTracy Instagram: @TheBrianTracy Blog: http://bit.ly/1rc4hlg
Views: 31048 Brian Tracy
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
08:21
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 130436 TEDx Talks
How to Measure Customer Satisfaction by Mr Vivek Bindra Best Motivational Speaker
 
05:27
To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India How to Measure Customer Satisfaction Do you know how to measure and boost your customer satisfaction? Watch this Net Promoter Score (NPS) video to get valuable tips and improve your customers' satisfaction quotient. It is important to know about Net Promoter Score calculation or Net Promoter Score benchmark as it works like a mirror that reflects your company's true performance Remember, when your customers are delighted with your product or service, they share the experience with others. However, if the feedback is negative, it goes viral. In this business video, renowned motivational speaker Mr. Vivek Bindra clarifies in the simple manner what is a good Net Promoter Score and how to achieve it. Learn it and implement it to make your customers ecstatic! Look out for more from Vivek Bindra - www.vivekbindra.com -~-~~-~~~-~~-~- Please watch: "3 Steps for Guaranteed Secret of Success Motivational Video in Hindi by Mr Vivek Bindra" https://www.youtube.com/watch?v=q_GanFLk45k -~-~~-~~~-~~-~-
Customer को Loyal कैसे बनाएँ  | Full Video | Dr Vivek Bindra
 
20:53
In this video, Dr Vivek Bindra is giving tips on how to make the customer loyal to your products. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
SERVICE: Customer Loyalty
 
02:18
Tom Peters says to forget the complex data analysis (such as least squares fits), and concentrate on the customer. You'll be amazed at the possible payoff. _____ Learn more about Tom Peters at https://tompeters.com/ Sign up for Tom Peters Times or Tom Peters’ Weekly Quotes at https://tompeters.com/contact/subscribe/ Follow Tom on Twitter at https://twitter.com/tom_peters
Views: 7030 Tom Peters
How brand personality, brand identification and service quality influence service ... | Rui Lopes
 
01:57
http://cogentoa.tandfonline.com/doi/full/10.1080/23311975.2014.981329 Cogent Business & Management | Authors: Sandra Maria Correia Loureiro, Rui Lopes & Hans Ruediger Kaufmann Brand loyalty, brand identification, trust, brand personality and brand awareness are the variables that have greatest impact on brand equity. This study is the first to measure the strength of assorted relational variables, and variables related with identification and personality on brand equity for brands in the service industry.
Views: 344 Cogent OA
Amazon CEO: Focus on customer is key
 
04:15
Amazon CEO Jeff Bezos says the key to success for Amazon and The Washington Post is putting their customers first.
Views: 104847 CNN
Perceived Quality and Perceptual Robustness
 
37:11
Emelie Sundqvist, Teamleader Perceived Quality, CEVT (China-Euro Vehicle Technology AB). Background in Product Development focusing on perceived quality in visual and material aspects in the automotive industry; ROBUST DESIGN DAY
Views: 301 DTUdk
Maintaining Customer Relations and Creating Loyalty - Kotler & Keller - Quick Review
 
02:14
Important Concepts of the chapter I. Product Value Assessed by the Customer II. Customer Satisfaction III. Importance of Relationship Marketing IV. Total Quality V. Customer Lifetime Value VI. CRM VII. CRM Implementation For more detailed summary of the topic please visit Creating Customer Value, Satisfaction and Loyalty - Summary of Kotler and Keller's Chapter http://nraomtr.blogspot.com/2015/01/creating-customer-value-satisfaction.html Marketing Management Article Directory http://nraomtr.blogspot.com/2011/12/marketing-management-article-list.html
Views: 330 Narayana Rao
Customer Satisfaction is always KING. Always.
 
02:19:54
Don't leave your customers being disappointed. It will hurt your brand. Spend to keep the customers you have happy.
Views: 2041 Cory McElroy
Drive Customer Satisfaction and Loyalty
 
03:11
Not everyone in the business knows how to create a customer experience that delivers on the brand promise, which can be detrimental to customer service and customer loyalty. This video discusses the key areas where organizations must focus efforts to ensure everyone -- from the top executive to the front-line employee - is delivering on the brand promise and an exceptional customer experience. This video sets up our white paper: https://programs.rootlearning.com/go/ROOTLEARNING/CustomerFirstCulture
Views: 1677 Root Inc
5 Steps How to Build Brand Loyalty
 
02:12
http://www.WSIeBizSolutions.net/ | (678) 309-9790 | How Do You Secure Top of Mind Brand Loyalty? Follow These Top 5 Steps in Developing Your Digital Marketing Strategy 5 Steps How to Build Brand Loyalty The goal for any business in a competitive marketplace is to grow a loyal customer base that actively engages with your brand. A digital marketing plan will provide a foundation to turn customers who make infrequent purchases into devoted fans who keep on buying. Here's a 5 step strategy to achieving better brand loyalty. 1. Get to Know Your Customer Better Online research and competitor analysis will help you understand your target audience better. Being aware of their needs and challenges will mean you are ready to engage with them on a more meaningful level. 2. Prepare Your Story Uncovering where your customers hangout online will help you determine the business voice to adopt, what content is most popular and which social media channels your customers are most likely to engage with you on. 3. Personalize, Personalize, Personalize You can use email, social media and customized landing pages to personalize your customers' buying cycle. The goal is to make your customer feel important by delivering relevant and rewarding personalized messages. 4. Quality and Consistency Good content is still king. Whether it's deals, vouchers, white papers or webinars, work to develop a a content marketing plan that consistently over-delivers for your customers. The more you can add value with outstanding content, the more likely you will stay top of mind. 5. Encourage Feedback Remember, it's a conversation which includes listening. Use online alerts to know where your brand is mentioned, then be prepared to connect, listen, respond and most importantly show appreciation. Carrying out this 5 step plan using a combination of web research, a mobile ready blog, email, social media and customized landing pages will make you stand out from the crowd and ultimately realize an increase in repeat business. If you would like help to improve brand loyalty, get in touch. WSI eBiz Solutions 620 Green Valley Dr SE Smyrna, GA 30082 wsiebizsolutions.net [email protected] Follow us on: Blog: blog.wsiebizsolutions.net/blog Google+: plus.google.com/+WsiebizsolutionsNet Youtube: youtube.com/user/WSIeBizSolutions Twitter: twitter.com/wsiebiz Facebook: facebook.com/WSIeBizSolutions Linkedin: linkedin.com/company/wsi-ebiz-solutions/ Pinterest: www.pinterest.com/wsiebiz/
Views: 70 WSI eBiz Solutions
Customer feedback and measuring customer loyalty talk with Bob Hayes
 
06:01
How to measure customer satisfaction and loyalty. Author and customer feedback expert, Phd. Bob Hayes talked to Michael Leander after the Customer Relacional & CRM conference in Bogotá, Colombia. More about Michael Leander here http://www.michaelleander.me
Views: 176 Michael Leander
Consumer memory deconstructed for brand loyalty
 
10:52
Elaborates on types of brand associations and how they are stored in consumers' memory. Lecture also explains how it is a gift given by consumers to the brand managers.
Views: 257 Dr. Abhishek Kumar
What Is Customer Loyalty
 
06:01
What is customer loyalty and and why is it important in your six-figure business? Let's break it down into 3 key points and get a clear idea on what it looks like to have retain customers, repeating customers and customers who share and love your business. Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Customer Service Expert Shares How Customer Experience Can Lead to Customer Loyalty
 
05:03
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how customer experience can lead to customer loyalty. My daughter came home from school to visit us over a recent holiday. She was flying on Southwest Airlines and checked a piece of luggage. When the suitcase showed up on the luggage carousel, we noticed the handle was damaged. Bummer! I’ve been through this before. Not happy, I walked into the Southwest office. What I expected was a long line, followed by a less-than-enthusiastic employee, extensive paperwork to fill out, and then who knows how long it would take to get the luggage repaired. However, I was pleasantly surprised. After all, this was Southwest Airlines. What I encountered was the opposite of what I expected. Only one person was ahead of me, and the Southwest employee had a great attitude. When it was finally my turn, just a minute or two later, I was given a choice. I could fill out some paperwork and arrange to have my luggage repaired, or Southwest would replace my luggage with a brand new piece; immediately – on the spot. I wasn’t sure I heard the gentleman correctly. So, he took me into a room that was filled with all types of new luggage. He said to pick out the one that closely resembled my broken luggage. I did, and after a very short amount of paperwork to acknowledge the exchange, it was just a matter of transferring my daughter’s belongings into the new luggage before heading home. This was an unexpected and amazing experience. What started out as a Moment of Misery™ turned into my favorite customer service experience: a Moment of Magic®. I’ve only had my luggage damaged twice in over thirty years of travel, and both times were far different than this recent hassle-free experience. I remember on both occasions, two somewhat apathetic employees (obviously not Southwest employees) who were just going through the motions of taking care of me as I filled out paperwork telling me who to take my luggage to and how to get reimbursed. Once again, Southwest Airlines figured it out. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Customer Loyalty
 
02:43
Gary Roberts, Executive VP, Pitney Bowes Software EMEA, shares a few exemplary businesses that are changing their customer communications strategies. However, widespread adoption of these best practices are not without its challenges. Many businesses struggle with consolidating disparate data, which inhibits quick analysis and accurate communication. Additionally, talented and experienced analysts are in short supply and the cost to conduct quality management can be exorbitant.
Views: 273 Pitney Bowes
SERVICE IN RETAIL | INSIGHT | BANGLADESH RETAIL CONGRESS 2018
 
36:58
Bangladesh Retail Congress 2018 focuses on developing skills and knowledge within present and future professionals and experts in the retail sector along with working on a strategy to ensure sustainable growth of the industry. To promote the sector with the right information to reach out to the policymakers, Bangladesh Retail Congress looks forward to developing knowledge sharing and skill developing platform along with sharing relevant data, information and analysis of the sector. The insight session on ‘Service in Retail’ was conducted by Dr. Md. Tareque Aziz, Dean, CBA, IUBAT & Lead Consultant, CSQE and Samiha Hossain, Brand Manager, CSQE. The major challenges retailers are facing with the providence of service. According to Md. Tareque Aziz, the power of listening to the consumers always happens at the retail stores. Now most of the retailers in Bangladesh are keen to provide and deliver services to the customers. This can be the key to reach the ultimate consumer satisfaction by satisfying their queries. He talked about Service Quality Index which will ensure greater customer experience. However, Samiha Hossain shared the way to apply Service Quality Index in the businesses and presented some facts about what is happening around the world and where we are standing. Service Quality Index is very essential to get the experience from the point of view of the customers. As SQI depends on the primary data rather than the secondary data, the retailers need to be very much aware of it.
Customer Service Lesson Inspired by Horst Schulze, Ritz-Carlton Founder
 
03:14
Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. This month’s quote comes Horst Schulze, founding President and COO of the Ritz-Carlton chain of hotels: “Unless you have 100% customer satisfaction … you must improve.” I have a problem with the word “satisfaction.” Nowadays, when someone is “satisfied” with a company they are expressing a rather mediocre opinion. They weren’t thrilled, they weren’t amazed, they weren’t wowed, they were just satisfied. A “satisfied” customer is the equivalent of a shrug. Except when Horst Schulze talks about customer satisfaction. What he’s talking about is a far higher standard. For Schulze, a 100% customer satisfaction rating means that every single customer who passes through your doors gives you five out of five stars, they have zero complaints, you have provided the ideal customer experience. How would you feel if your company had a 75% customer satisfaction rating? How about 85%? You might feel pretty good about that, right? But Horst Schulze knows that unless you are getting a perfect, A+ grade, from your customers, then the work of improving customer satisfaction is never done. Stagnation creates a negative feedback loop that slows your momentum and robs you of the drive to be the best. Unless you’re continuously improving, adapting, and innovating your customer experience, someone else is waiting in the wings to swoop in and steal your customer. In short, there is never time to rest on your laurels. You can always provide a smoother experience, a better service, a higher quality product. So where is your customer satisfaction rating right now? Unless you’re getting perfect scores from every customer, then you shouldn’t be satisfied. That’s big thinking, and while perfection is not reality, it’s still a great goal. So, as long as there’s a single customer whose experience is lacking, you still have work to do. Only the companies that believe in the relentless pursuit of perfection will be rewarded with fiercely loyal customers. Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Five Ways to Create a Customer Focused Mindset
 
04:20
Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. Your people attend customer service training. They learn techniques and tactics on how to deal with complaining customers, angry customers or customers who just need a little support. They are taught the right answers to some difficult questions. This is what customer service training is all about. But… What happens when something happens that is outside of the parameters of the training your employees have received? While good customer service training teaches the how-to’s, great customer service training goes into the mindset – and, that’s more than having a great attitude with lots of smiles and a warm personality. That’s important, but a customer-focused mindset goes beyond that. A customer-focus mindset encompasses all the how-to training, the positive attitude and (here is where the mindset comes in) an understanding of the reason behind a relentless effort to deliver an amazing customer experience. The concepts of the mindset can be considered intangible. They can be about an inner drive and an ambitious effort to take care of the customer. Sometimes they can be intuitive. So, with that in mind, here are five concepts that will help create the customer-focused mindset: 1. The desire to take care of people – Not every employee has that mindset coming in. Even after basic customer service training, they may still not get it. Sure, they may understand the techniques to deliver service, but don’t get the essence. A customer-focused mindset includes the desire to serve. 2. Being in the moment – This is realizing when you are delivering a positive service experience. There are certain parts of delivering service that are natural and automatic, however people must be conscious of what they are doing and always looking for ways to make it better. 3. Know where the line in the sand is – An environment that fosters a customer focus mindset empowers people to do what is necessary to take care of the customer – without crossing the line. The boundaries are typically further out than most people think. Teach them, by example and story, how far your employees can go to take care of their customers – both internal and external customers. 4. Always learning – The best of the best are continuous learners – and not just about their own products and services. They learn about competitors, what’s the latest and greatest in the industry, and general knowledge about many things. They are interesting people to talk with and understand how to talk to customers the right way. 5. Recognizing the Awesome Responsibility – At any given time, one employee – the one who your customer is interacting with – has the responsibility to deliver an experience that is in alignment with your vision. This one person represents your brand and all his or her fellow employees. Does he or she deliver? I hope so... Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com) This video will answer the following questions: 1. How do I create a customer-focused mindset? 2. How do I create a customer-centric environment? 3. What can I do to improve my team? 4. What are some customer service tips for creating customer loyalty?
What is CUSTOMER ENGAGEMENT? What does CUSTOMER ENGAGEMENT mean?
 
03:31
What is CUSTOMER ENGAGEMENT? What does CUSTOMER ENGAGEMENT mean? CUSTOMER ENGAGEMENT meaning - CUSTOMER ENGAGEMENT definition - CUSTOMER ENGAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. SUBSCRIBE to our Google Earth flights channel - https://www.youtube.com/channel/UC6UuCPh7GrXznZi0Hz2YQnQ Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline. The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand. However, the latter dissemination originates from a business-to-consumer interaction resonated at a subconscious level. Online customer engagement is qualitatively different from offline engagement as the nature of the customer’s interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs, for example, are spaces where people can communicate and socialise in ways that cannot be replicated by any offline interactive medium. Online customer engagement is a social phenomenon that became mainstream with the wide adoption of the internet in the late 1990s, which has expanded the technical developments in broadband speed, connectivity and social media. These factors enable customer behaviour to regularly engage in online communities revolving, directly or indirectly, around product categories and other consumption topics. This process leads to a customer’s positive engagement with the company or offering, as well as the behaviours associated with different degrees of customer engagement. Marketing practices aim to create, stimulate or influence customer behaviour, which places conversions into a more strategic context and is premised on the understanding that a focus on maximising conversions can, in some circumstances, decrease the likelihood of repeat conversions. Although customer advocacy has always been a goal for marketers, the rise of online user generated content has directly influenced levels of advocacy. Customer engagement targets long-term interactions, encouraging customer loyalty and advocacy through word-of-mouth. Although customer engagement marketing is consistent both online and offline, the internet is the basis for marketing efforts. Leveraging customer contributions is an important source of competitive advantage – whether through advertising, user generated product reviews, customer service FAQs, forums where consumers can socialise with one another or contribute to product development. In store, or offline customer engagement is best leveraged by associates’ extensive brand and product knowledge, and the digital access that supports it. Equipped with a tablet that also delivers store and sales training, educated on-floor associates become brand ambassadors who can show consumers high-definition product imagery and video to help cross-sell, up-sell, grow relationships and foster loyalty.
Views: 6284 The Audiopedia
Brand loyalty and social media.
 
01:58
Gone are the days when one had to spend a huge amount on making a loyal brand for customers. Social media has helped a lot to build your brand loyalty. The generation today are exposed to brands at even earlier ages with the rise of the Internet and social media marketing. These avenues of advertising and branding set a higher bar of competition as more companies look for that one thing that could push their brand to the next level. See the video to make yourself a loyal customer base using social media.
Customer Loyalty Why Is It Important
 
01:11
A customer loyalty program can provide a company with obvious benefits such as increases in purchase frequency, customer lifetime value, etc. The following video tells more about such reasons. https://motivationservice.se/lojalitetsprogram/
Views: 8 emma sharma
Mandarin Oriental Hotel - Winning Customer Loyalty via Personalization
 
16:09
How Mandarin Hotel Implements Its Unique Customer Loyalty Strategy An international luxury hotel chain with award-winning customer service built its personalized approach on top of a mountain of clean, actionable data. But it's how the data is collected, shared and turned into a customer experience to meets each guests' needs that makes it so noteworthy. Learn about the CIO's technology tactics and challenges to make it happen. See the case study @ www.bizintelligence.tv
Views: 5950 MicrosoftBI
Brand Loyalty service using Mobile phones by Margento
 
00:17
Solution for bridging "real world" and online services. Android and/or iOS app on phone is used for customer/merchant identification. Customer identify herself via Data over Voice. No NFC, Camera or Bluetooth required.
Views: 205 imargento
4. Customer Value in Marketing -Marketing by Prof. Vijay Prakash Anand
 
06:27
In this video, I have talked about the meaning and importance of Customer Value in Marketing. Value is the most important term in marketing. I call it the ‘V’ Factor, which is essential to succeed in the market. Just like ‘V’ for Victory, ‘V’ for Value can do wonders for a company. So, if you want to become a good marketer, you need to understand this ‘V’ Factor well. Let us check out the video to know more.... ................................................................................................ Check out my blog: https://marketingbyvijay.wordpress.com/ Like my Facebook Page: https://www.facebook.com/marketingbyvijay Please send your queries, feedback and suggestions on [email protected]
Views: 37383 Marketing by Vijay
Who Is Dowco?
 
02:18
Established in 1970, Dowco Consultants Ltd. is a leading specialized 3D modeling, steel detailing firm in North America and is among the largest fully automated detail engineering companies in the world. As one of the earliest adopters of technology within its industry, the Company offers a range of services and integrated technology solutions across the design and construction value chain. Dowco has always believed there is a strong correlation between staff loyalty and customer loyalty. The company also understands, and firmly believes that it is near impossible to create any kind of customer loyalty with a production staff that is constantly in turnover. Customers buy relationships and continuity. Dowco has a 48 year old brand and reputation of steel detailing and business excellence because Dowco staff ‘are’ the business. We work hard to get to know our customers, to develop a connection and to understand them and their needs. Above all else, Dowco is dedicated to bringing integrity and trust back to the design and construction industry. We are committed to clear and unambiguous consistent language at every point of customer contact. We demonstrate our commitment daily by providing a superior quality service that our customers and partners can expect and depend on.
Strategies to Increase Customer Loyalty Value (CLV) - Part 1
 
08:39
In this video we are going to discuss strategies to increase Customer Loyalty Value. We will be talking about: 1. Building long term relationships 2. Creating strong brand loyalty 3. Up-selling and Cross Selling at every opportunity 4. Using the right incentives for the customer 5. Offering Superior Services Next Video: https://youtu.be/dYCTfke_fJc This is a part of a FREE COURSE on Udemy: http://bit.ly/customer-focused-culture-youtube You can find more interesting content and blog posts at www.aycademy.com/
Views: 107 Aamir Abbas
Insights from a CEO on how to create customer satisfaction that leads to sustainable growth
 
02:32
In today's competitive landscape, lasting success comes from fully understanding your customers and responding with tailored value propositions across offerings, channels, and capabilities. To find out more about how Strategy& can help you transform your customer strategy to build distinctive value, brand loyalty, and sustainable growth, watch this video and then visit http://www.strategyand.pwc.com/customer-strategy.
Views: 1486 Strategy&
5 Cultural Habits of Customer Driven Companies-Leadership Training
 
12:51
In the quest to improve the customer experience and customer loyalty, it is helpful to consider the "cultural habits" of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it's how they do business. Watch this customer experience training video for details. Here are five hints about the habits. Cultural Habit #1: Wegmans’ motto is: Every day, you get our best. Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store. Its reputation goes well beyond its market area. Southwest Airlines began at Love Field in Dallas. They became the "love airline" with the flashy flight attendants and the most entertaining flight experience. Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.” Disney cast members consider what they do to be a helping profession and a noble calling. Cultural Habit #2: Nordstrom’s golden rule for employees is widely recognized: “Use good judgment in all situations.” Top service companies are willing to trust employees. Amazon's approach is to hire the world’s brightest minds and to create an environment where they can invent and innovate the customer experience. Cultural Habit #3: Walt Disney established the Disney University after opening Disneyland to use a structured learning environment to teach the unique skills that are required of Disney cast members. It was the first corporate university and remains one of the largest training facilities in the world. Numerous classes and dozens of online courses provide a plethora of learning opportunities to employees and managers alike. Surprisingly, Disney University does not offer specific quality courses. Quality and service are built into all the training programs taught by Disney. In addition, Disney courses have been delivered to hundreds of other companies. Cultural Habit #4: On the desk of Pete Nordstrom, the company’s President of Merchandising, sits a stack of letters from customers and employees, each telling a story about a memorable experience they had with Nordstrom. Few company executives can say the same. Apple doesn't have strict sales quotas in place for employees. It does have metrics like "attachment rates,” the frequency with which staff members are able to provide customers with additional products like AppleCare. Those who fall short of the goals receive more sales training, which is really about helping customers with stated or perceived needs. Cultural Habit #5: Disney’s strong belief in “attention to detail” is what sets them apart from other organizations. Disney says it has to “sweat the small stuff.” Disney pioneered the concept of exceeding people’s expectations. Call to Action Many companies desire to deliver better service. Some try and a few improve. But, most are unwilling to make the necessary changes because they lack the commitment and more importantly, the ethics. Most say they want a superior service reputation, but they are unwilling to do the work it takes to earn it. However, any company that consistently strives to improve by aligning with these five cultural habits will make a huge difference with their employees, customers and bottom-line. Share this customer loyalty training video and give it a thumbs up if you like it. We all know that more companies need to pay attention. By the way, do you want to learn a proven 3 step approach for improving the customer experience? If so, I suggest you check out this complimentary white paper: Creating Sustainable Customer Loyalty and Sales Growth. http://wcwpartners.com/creating-sustainable-customer-loyalty-and-sales-increases-complimentary-download/ Or, do you need more specific guidance to achieve a superior customer experience? Then, go here for consulting and coaching help: http://rickconlow.com/consulting/retain-customers/ For over 400 complimentary developmental resources in leadership, customer experience/service, sales, and personal development check out our Superstar Leadership Blog. http://rickconlow.com/superstar-leadership-blog/ Rick Conlow, CEO/Founder, Rick Conlow International Rick Conlow International is a business consulting and training company that coaches leaders to achieve record-breaking performances in sales growth, customer experience improvement, employee engagement and leadership effectiveness. It also has online resources to coach and train any and all managers to higher levels of success. +Subscribe to RCI's Superstar Leadership Blog (with over 400 complimentary resources): http://rickconlow.com/superstar-leade... +Consulting Services: http://rickconlow.com/ +Books & Training Resources: http://rickconlow.com/shop/
Views: 310 Rick Conlow
Work From Home - Customer Loyalty Services, LLC
 
00:44
Great companies that are always hiring. No commute. Flexible hours. Work-life balance. Customer Loyalty Services, LLC provides high-quality year-round customer service, sales and technical support opportunities to the best selection of well-known, trusted companies — giving you the freedom you crave and the income results your need.
Customer Service Tool: Consistency
 
03:51
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken talks about how it's the same every time, never changing. Day in and day out, it's always the same. Sound boring? It's not when it comes to consistency in delivering customer service -- especially if it's good customer service. It should always be the same. The customer should be able to count on it, Customer loyalty is based on this concept. If you want to build intense customer loyalty, in addition to all of the customer service you deliver, you must also be predictably consistent. Brand loyalty depends on three interrelated quality service experiences. To read more go to http://bit.ly/11mws0O. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Top 5 Benefits for Onshoring Customer Support
 
01:00
To Read the Full Post Click The Link Below: https://www.arise.com/resources/blog/top-5-benefits-onshoring-cx QUALITY As mentioned, bad customer service can have a profound impact. In fact, 33% of Americans polled said they'd consider switching providers after just one poor customer service exchange and more than 50% said they'd never do business with a company again after a negative experience. Your CX doesn't just help build your brand, it is the driving force that maintains customer loyalty. With the negative stigma surrounding offshoring, organizations can no longer make their CX decisions purely on cost. Regardless of the level of service provided, many customers will be dissatisfied with the offshore experience and some will leave the brand over it. Supporting your customers from “home” protects your organization from that very real risk. SECURITY A secure environment is table stakes today and smart clients will do their due-diligence before entrusting their customer data to a vendor regardless of location. the perception of security to the customer base is a significant reflection on the brand. 88% of U.S. consumers are worried about privacy, no less sharing their data with an offshore company. Simply put, the highest levels of security could be in place within an offshore facility and workforce and your customers still wouldn’t trust it. Your customer data will be perceived as safer when it is not shared with offshore companies, making onshoring, with a security-focused organization, the better the customer experience, by far. Read More – Arise Platform Information Security EFFICIENCY While the cost of onshoring customer service may be higher, the service typically means greater efficiency overall in the way that your calls are handled. Representatives who are local are better equipped to communicate effectively with your customers, saving time and increasing the possibility of a positive experience. Studies show that offshore call centers only solve complex customer issues 45% of the time, while onshore centers are able to adequately handle complex issues 88% of the time, roughly twice as much as their offshore counterparts. When call volumes are unresolved offshore, repeat calls and escalations are driven to higher, more expensive tiers, which quickly diminishes both costs and customer satisfaction. Smart companies know that the first call resolution rates associated with onshore solutions drive higher customer experiences and can actually save money. INNOVATION “FALL-OUT” With many organizations turning to digital-first, self-service, and automation strategies to support the increasingly connected customer and build tailored experiences, high-touch channels (phone/chat) are utilized differently. Many customers will only connect with a live agent as a last resort, to handle complex or sensitive issues that they were unable to resolve through self-service. Traditional, high touch support cannot be forgotten, or its importance underestimated. These complex/sensitive issues represent a higher risk to the customer experience if these are not addressed effectively, efficiently, and preferably by an onshore agent. AUTHENTICITY Finally, companies like yours are simply finding onshore representatives better versed in domestic product/service offerings making customer interactions more authentic. Legendary customer experiences are built on authenticity. It is that real and tacit knowledge that creates a foundation of brand-building connections, interaction by interaction.
Brand Perception and Higher Education
 
36:16
(Visit: http://www.uctv.tv/) What brand loyalty opportunities are higher education institutions still missing? H. Rao Unnava, dean of the UC Davis Graduate School of Management, has more than 30 years of research experience focusing on the topic of brand loyalty. In this interview with Tom Hinds, director of marketing and branding at UC Davis, he shares advice with a group of higher-education communicators on what concepts institutions can use to improve student recruitment and alumni and donor engagement. Recorded on 11/10/2016. Series: "UC Davis Graduate School of Management's Dean's Distinguished Speaker Series" [Show ID: 32241]
How to Improve Brand Loyalty | Ep. #438
 
03:50
In Episode #438, Eric and Neil discuss how to improve brand quality. Tune in to learn how you can effectively boost the quality of your brand, make people talk about you, and what you need to be doing to increase customer loyalty.  Time Stamped Show Notes: 00:27 – Today’s topic: How to Improve Brand Loyalty 00:38 – Amazon Prime’s two-day shipping policy initially scared their investors, but it became successful in the end 01:11 – “Go above and beyond to help customers” 01:28 – When people post on social media and tag your business, make sure to reply 01:40 – When people know that you’re responsive, they tend to be more loyal to you 01:53 – Eric helps their clients get additional exposure which is already above and beyond their services—this creates loyalty 02:05 – Eric connects and builds relationships with people 02:32 – “Just care about people” 02:42 – Think of the big brands who go above and beyond to help you 03:05 – Marketing School is giving away 90-day FREE trial to Crazy Egg which is a visual analytics tool 03:15 – Go to SingleGrain.com/giveaway to get your FREE copy 03:21 – That’s it for today’s episode! 3 Key Points: In the end, just care for people and help out as much as you can. Respond to your followers, clients, customers—the more responsive, the more they tend to be loyal to you. Learn from the big brands and what they do to cater to their customers. Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu
Improve Brand Loyalty Through Social Media Marketing
 
02:24
Whether you like it or not, your customers are talking about your brand on social media.As marketing and advertising has become less effective, your customers and prospects rely on reviews and their peers to determine the quality of brand.Here are the three Steps to Create Brand Loyalty.
Views: 94 SupportSocial
Customer Service Expert Shares: Create Customer Confidence by Guaranteeing Your Product or Service
 
03:49
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses creating customer confidence with a guarantee. Customers want to feel confident with the companies they do business with. It doesn’t matter what type of business you’re in or how you sell. It can be a manufacturer, a brick-and-mortar retailer, an online e-commerce company – basically any type of business must create confidence. I’ve been preaching for years that the way to create confidence is to deliver a consistent and predictable experience. And, that is still the most powerful way to get a customer to trust you. When your customers know you will always do what you say, you will always be on time, you will always do what you promise, you are always polite and appreciative … well you get the idea. That word always is a pretty powerful word. It’s about consistency and predictability. There is one more piece I’d like to add to the concept of confidence, which is to guarantee whatever it is that you do or sell. Why do people like to shop at Nordstrom? They know they are going to get great merchandise delivered with great service. In addition, they know that if for any reason they are unhappy with their purchase, or if there is a problem with whatever they bought, they know that Nordstrom has their back and will give them a refund or exchange the product. I recently had the chance to talk to Aaron Leon of LD Products. His company sells remanufactured ink cartridges for copiers and printers. You might have a brand name printer like a Cannon or HP, but you don’t have to buy brand name ink cartridges from those same brands. LD Products prides itself on a very cost effective alternative, sometimes saving the customer as much as 70% off the brand names. And, while LD Products promises great customer service, they know that they have a battle with the perception of the quality of remanufactured ink cartridges. So, what did Aaron Leon do? He offered a guarantee that takes all of the risk out of the purchase. Just how strong is the guarantee? Basically, if for any reason you have a problem – which you won’t – or you’re not happy, LD Products will take the product back and refund your money. That’s a nice guarantee, but the quintessential guarantee statement can be summed up with what Aaron Leon tells his customers: “If you don’t like the color of the box, we’ll take it back!” Now, that’s a guarantee! So, are you so comfortable with your products and services that you’re willing to offer that kind of guarantee to your customers? Think about the trust and confidence that it would create. Think about the increase in sales. Think about the repeat and loyal customers. Creating customer confidence means delivering a consistent, predictable experience and standing behind your product or service – with a guarantee. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
What Is A Customer Loyalty
 
03:40
Customer loyalty is about attracting right clients. Rezoop mobile loyalty programs and frequent buyers card is FREE for ALL BUSINESSES. Smart Punch Cards!
Views: 306 rezoop
Ur Sales Force  About Us
 
00:57
Our vision is to build a reputation founded on quality, customer service and results developed through front line sales and marketing techniques that maximize sales potential and encourage long-term customer product and brand loyalty.
Views: 116 Ur Sales Force
True Loyalty Comes from Customer and Business Relationships
 
04:06
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken asks, is a customer loyalty program really a loyalty program? Does the typical customer enrolled in the program feel some sort of connection beyond the rewards, points or discounts they receive? The customer owns your brand. Their perception of you, your brand and your customer service is their reality. To create customer loyalty, we want the customer to have an emotional connection. We want the customer to feel a sense of ownership in the relationship they have with us. That's what we want our loyalty program to do! When we refer to our customers as owning our brand, we're actually referring to them as owning our brand promise. Taking that to the next level is when we can get customers to feel ownership in our business. To read more got to http://bit.ly/WDEYDA. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Creating Profitable Customer Service in the Telecom Industry
 
50:07
This Webinar will show you how to create a Customer Service Experience that builds loyal customers & delivers Profitable Customer Service. We'll address the typical, tired Customer Service Interaction, which does not drive Customer Loyalty & Brand Loyalty, & we'll show you how to fundamentally change the Customer Interaction & reengineer your Customer Experience with a deliberate New Customer Service Conversation & structured experience to create real Customer Loyalty.
Views: 641 Pretium Solutions
Our Fulfilment Contact Centre Service
 
00:56
Whistl Fulfilment Contact Centre Service No time to watch? Read the transcript below: High quality customer service is important for your brand and ensures you maintain good relationships to retain their loyalty and gain repeat business. Whistl fulfilment works closely with you to understand your company’s personality so our customer service team can truly be an extension of your brand. Our multi-lingual agents have full visibility through our integrated systems. Match this with our team’s exceptional service delivery and you have happy customers, every time. Your dedicated customer service team can deal with business to consumer or business to business customers. All KPI’s are fully managed even during peak periods. We can manage all your points of contact including phone, email, mail and social media. Our advisors can process orders and returns with full end to end visibility Whistl Fulfilment’s customer contact centre is your answer for happy customers.
Views: 97 Whistl
When should you spend more on service experience than on marketing your brand?
 
02:36
http://www.UpYourService.com http://www.RonKaufman.com When you are creating brand awareness, invest in marketing. But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then not delivering a great product. But you can fix that by releasing a better product. Worse is to market, provide a good product, but deliver bad service. It’s much harder to recover from the memories that creates which cannot be solved by merely releasing “Product 2.0”. When your service is broken and needs to be fixed, invest to fix the service. And only then invest in so that marketing can tell the story. When you already have a strong brand, then invest in both continued brand presence, and back it up with great service. The Apple Genius Bar is a terrific example. Watch this video to see how Apple’s marketing and service quality combine to deliver a highly successful brand and highly satisfied customers. ~ ~ ~ ~ ~ Ron Kaufman is the New York Times bestselling author of "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet", and is the founder of UP! Your Service. Visit https://www.upyourservice.com/proven-path-video to learn more about how UP! Your Service helps leaders and organizations achieve sustainable advantage with a culture of service excellence. Visit http://www.RonKaufman.com/demo to learn more about Ron, watch a keynote speech, and hear from his clients.
Views: 401 Ron Kaufman
Brand protection, is environmental testing the way forward?
 
31:45
TÜV SÜD Product Service consultant Ralph Harris explains the importance of brand loyalty and how environmental testing can contribute to maintaining product service and quality. The presentation will cover four main topics – Brand Loyalty and testing, mandatory testing, identifying the environments and tests for distribution environments. The distribution environment is often overlooked when preparing a product for market and can prove to be a rough place, this along with the growth in the need for product distribution makes testing an important topic for manufacturers and resellers.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
 
05:12
To buy this book, click http://goo.gl/3LPzAe Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. To buy this book, click http://goo.gl/3LPzAe -~-~~-~~~-~~-~- Please watch: "Best DSLR Cameras For Beginners" https://www.youtube.com/watch?v=QaGOQSgLqWg -~-~~-~~~-~~-~-
Views: 1024 All Shop At Home
Chip Bell-Emotional Connection to Brand through Great Customer Service
 
06:07
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges. He is considered a world renowned authority on customer loyalty and service innovation, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. He has authored six best-selling books including: Wired and Dangerous: How Your Customers Have Changed and What to Do About It, Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest is The 9 ½ Principles of Innovative Service. His books have won major awards and been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders.
Views: 261 Goodman Speakers
The Universal Drivers Of Loyalty
 
04:43
Forrester’s research has shown that there are three universal drivers across all industries that impact the quality of customer experience.
Views: 825 Forrester