Home
Search results “Service quality brand loyalty”
Strategies for Customer Retention, Customer Loyalty, and Repeat Sales | Brian Tracy
 
07:22
The success of any business depends heavily on the relationships it builds with its customers. In this video, I want to share some strategies for customer retention, customer loyalty, and repeat sales with you. http://bit.ly/2sh6vEX Click the link above to discover the ONE skill the very best influencers, persuaders, communicators, and salespeople all excel at, and how you can excel at it too. “Your company’s most valuable asset is how it is known to its customers.” @BrianTracy (Click to tweet: http://ctt.ec/X3h2E) ___________________ Learn more: Subscribe to my channel for free offers, tips and more! YouTube: http://ow.ly/ScHSb Facebook: http://www.facebook.com/BrianTracyPage Twitter: http://www.twitter.com/BrianTracy Google+: +BrianTracyOfficialPage Pinterest: http://www.pinterest.com/BrianTracy Instagram: @TheBrianTracy Blog: http://bit.ly/1rc4hlg
Views: 20214 Brian Tracy
Customer loyalty in hindi
 
04:52
Thank you friends to support me Plz share subscribe and comment on my channel and Connect me through Instagram:- Chanchalb1996 Gmail:- [email protected] Facebook page :- https://m.facebook.com/Only-for-commerce-student-366734273750227/ Unaccademy download link :- https://unacademy.app.link/bfElTw3WcS Unaccademy profile link :- https://unacademy.com/user/chanchalb1996 Telegram link :- https://t.me/joinchat/AAAAAEu9rP9ahCScbT_mMA
Views: 3213 study with chanchal
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
08:21
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 56946 TEDx Talks
The Impact of Service Quality on Customer Loyalty in Hotel Sector
 
12:57
Parallel Session II The Impact of Service Quality on Customer Loyalty in the Sri Lankan Hotel Sector (with Special Reference to ABC Hotel in Sri Lanka) JL Ukkwatte and N Abeysekera
How to Measure Customer Satisfaction by Mr Vivek Bindra Best Motivational Speaker
 
05:27
To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India How to Measure Customer Satisfaction Do you know how to measure and boost your customer satisfaction? Watch this Net Promoter Score (NPS) video to get valuable tips and improve your customers' satisfaction quotient. It is important to know about Net Promoter Score calculation or Net Promoter Score benchmark as it works like a mirror that reflects your company's true performance Remember, when your customers are delighted with your product or service, they share the experience with others. However, if the feedback is negative, it goes viral. In this business video, renowned motivational speaker Mr. Vivek Bindra clarifies in the simple manner what is a good Net Promoter Score and how to achieve it. Learn it and implement it to make your customers ecstatic! Look out for more from Vivek Bindra - www.vivekbindra.com -~-~~-~~~-~~-~- Please watch: "3 Steps for Guaranteed Secret of Success Motivational Video in Hindi by Mr Vivek Bindra" https://www.youtube.com/watch?v=q_GanFLk45k -~-~~-~~~-~~-~-
4 Types of Customers and How to Sell to Them - How To Sell High-Ticket Products & Services Ep. 5
 
09:30
Identified what kinds of customers you are selling to. Watch the whole series here: https://www.youtube.com/playlist?list=PLEmTTOfet46PlgDZSSo-gxM8ahZ9RtNQE Watch this video until the end to discover the buying criteria for each type of clients. ★☆★BONUS FOR A LIMITED TIME★☆★ You can download Dan Lok's best-selling book F.U. Money for FREE: http://customertypes.danlok.link ★☆★ SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ★☆★ https://www.youtube.com/user/vanentrepreneurgroup?sub_confirmation=1 Dan Lok, a.k.a. The King of High-Ticket Sales, is one of the highest-paid and most respected consultants in the luxury and “high-ticket” space. Dan is the creator of High-Ticket Millions Methodology™, the world's most advanced system for getting high-end clients and commanding high fees with no resistance. Dan is one of the rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only he is a two times Tedx opening speaker, he's also an international best-selling author of over 12 books and the host of Shoulders of Titans show. Dan's availability is extremely limited. As such, he's very selective and he is not cheap. But if you think you or your brand might benefit from one-on-one interaction with Dan, visit http://danlok.com ★☆★ WANT TO OWN DAN'S BOOKS? ★☆★ http://www.amazon.com/Dan-Lok/e/B002BLXW1K ★☆★ NEED SOLID ADVICE? ★☆★ Request a call with Dan: https://clarity.fm/danlok ★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★ Blog: http://www.danlok.com/blog/ Podcast: http://www.shouldersoftitans.com/ Facebook: https://www.facebook.com/danlokfan/ Twitter: https://twitter.com/danthemanlok Instagram: https://www.instagram.com/danlok/ YouTube: https://www.youtube.com/user/vanentrepreneurgroup Linkedin: https://www.linkedin.com/in/danlok Meetup: http://www.meetup.com/Vancouver-Entrepreneurs-Group-Business-Network/ Amazon: http://www.amazon.com/Dan-Lok/e/B002BLXW1K Keywords: big ticket sales, high ticket sales, high ticket selling, charge more money, increase prices, dan lok, preimum prices, luxury marketing expert, luxury selling, luxury sales, mastermind group, high level mastermind, high end clients, high end marketing, affluent clients, selling to affluent, affluent chinese, marketing to affluent, consultant, coach, consulting, coaching, speaking, speaker, lead generation, generate leads, professional services, coaching group, done for you service, high ticket sales funnel, closing sales, event marketing This video is about: 4 Types of Customers and How to Sell to Them - How To Sell High-Ticket Products & Services Ep. 5 https://youtu.be/F2uj9eApGXI https://youtu.be/F2uj9eApGXI
Views: 739398 Dan Lok
Creating Customer Value, Satisfaction, and Loyalty | Marketing Management (Lecture 5)
 
04:49
Creating Customer Value, Satisfaction, and Loyalty | Marketing Management (Lecture 5) Subscribe this channel to get more knowledge,Slides,Lectures,Presentations etc. Youtube: http://www.youtube.com/c/GetKnowledge?sub_confirmation=1 Facebook: https://www.facebook.com/g8knowledge Twitter: https://www.twitter.com/g8knowledge Instragram: https://www.instagram.com/knowledgeget Course Description: This course has been designed keeping in view the following objectives: • To introduce to the students the variables involved in Marketing Management • To enable the students to understand the complexities involved in decision making as applicable to marketing problems • To equip the students with enough understanding of the marketing environments to study and analyze the different environmental factors necessary for decision making • To prepare the students for practical application of the concepts imparted in the classroom once he/she enters the real markets Course Objective: After completing this course a student will be able to: • Understand the finer implications of Marketing Planning and Decision Making • Be able to analyze the factors involved in marketing planning • Create at least a theoretical framework for a complete market plan • Posses a complete understanding of marketing theories and models for decision making Chapter Objective: What are customer value, satisfaction, and loyalty, and how can companies deliver them? What is the lifetime value of customers? How can companies cultivate strong customer relationships? How can companies both attract and retain customers? What is database marketing?
Views: 2057 Get Knowledge
Loyalty Ladder
 
04:43
This video investigates the importance of the loyalty ladder to branding and Customer Relationship Marketing (CRM) in marketing.
Views: 3374 Tim Friesner
Customer Service Expert Shares How Customer Experience Can Lead to Customer Loyalty
 
05:03
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how customer experience can lead to customer loyalty. My daughter came home from school to visit us over a recent holiday. She was flying on Southwest Airlines and checked a piece of luggage. When the suitcase showed up on the luggage carousel, we noticed the handle was damaged. Bummer! I’ve been through this before. Not happy, I walked into the Southwest office. What I expected was a long line, followed by a less-than-enthusiastic employee, extensive paperwork to fill out, and then who knows how long it would take to get the luggage repaired. However, I was pleasantly surprised. After all, this was Southwest Airlines. What I encountered was the opposite of what I expected. Only one person was ahead of me, and the Southwest employee had a great attitude. When it was finally my turn, just a minute or two later, I was given a choice. I could fill out some paperwork and arrange to have my luggage repaired, or Southwest would replace my luggage with a brand new piece; immediately – on the spot. I wasn’t sure I heard the gentleman correctly. So, he took me into a room that was filled with all types of new luggage. He said to pick out the one that closely resembled my broken luggage. I did, and after a very short amount of paperwork to acknowledge the exchange, it was just a matter of transferring my daughter’s belongings into the new luggage before heading home. This was an unexpected and amazing experience. What started out as a Moment of Misery™ turned into my favorite customer service experience: a Moment of Magic®. I’ve only had my luggage damaged twice in over thirty years of travel, and both times were far different than this recent hassle-free experience. I remember on both occasions, two somewhat apathetic employees (obviously not Southwest employees) who were just going through the motions of taking care of me as I filled out paperwork telling me who to take my luggage to and how to get reimbursed. Once again, Southwest Airlines figured it out. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 1193 Shep Hyken
How brand personality, brand identification and service quality influence service ... | Rui Lopes
 
01:57
http://cogentoa.tandfonline.com/doi/full/10.1080/23311975.2014.981329 Cogent Business & Management | Authors: Sandra Maria Correia Loureiro, Rui Lopes & Hans Ruediger Kaufmann Brand loyalty, brand identification, trust, brand personality and brand awareness are the variables that have greatest impact on brand equity. This study is the first to measure the strength of assorted relational variables, and variables related with identification and personality on brand equity for brands in the service industry.
Views: 331 Cogent OA
Apple's 5 Steps of Great Customer Service
 
05:24
Apple builds strong brand loyalty for its technology products and strong market value for the corporation with five important customer service principles.
Views: 1140 David Preece
SERVICE: Customer Loyalty
 
02:18
Tom Peters says to forget the complex data analysis (such as least squares fits), and concentrate on the customer. You'll be amazed at the possible payoff.
Views: 6880 Tom Peters
Decoding Emotional Luxury and Customer Experience
 
01:39
As brands increase access to luxury-like experiences (think how Uber democratized the personal chauffeur, or how most technology once available only in luxury cars is now available across all segments), premium brands cannot differentiate on technology alone to acquire and retain customers. That requires developing brand representatives whose service orientation is rooted in emotional intelligence. The relationship between luxury-like brand experiences and emotional intelligence is especially pronounced for consumers who are new entrants to luxury and expect more for the dollars they’re spending.
Views: 2433 Bond Brand Loyalty
Customer is King - funny video from RightNow Training
 
01:23
For more videos like this, subscribe to our new channel: https://www.youtube.com/user/RightNowMediaInsider
Views: 67366 RightnowCampaign
Brand Loyalty service using Mobile phones by Margento
 
00:17
Solution for bridging "real world" and online services. Android and/or iOS app on phone is used for customer/merchant identification. Customer identify herself via Data over Voice. No NFC, Camera or Bluetooth required.
Views: 180 imargento
What Is The Meaning Of Customer Loyalty?
 
00:47
This lesson defines customer loyalty and discusses how a company can use various sep 28, 2016 is defined as an attitudinal behavioral tendency to favor one brand over all others, whether due satisfaction with the retention refers ability of or product retain its customers some specified period. Regular customer vs loyal why it is not the samecustomer loyalty snap surveys. How do you define a loyal customer? What is customer loyalty? Definition & retention for retailers what loyalty and how to increase loyaltyloyalty business model wikipedia. What is customer loyalty? Definition and meaning what the definition of The access loyalty blog. In the real world, customers are more often loyal to several jun 26, 2012 customer loyalty on other hand has two definitions. Customer loyalty definition from financial times lexicon what is customer loyalty? Definition and meaning businessdictionary. It best fulfills their customer loyalty can be said to have occurred if people choose use a particular shop or buy one product, rather than other shops definition indicates the extent which customers are devoted company's products services and how strong is tendency select definition, meaning, what fact of buying from same company over long. Customer loyalty is both an attitudinal and behavioral tendency to favor one brand over all others, whether due satisfaction with the product or customer means that sticking supplier on certain grounds though he may be having other options also. Aug 27, 2011 i have been trying to find a good definition of customer loyalty in this wide world the internet, and come conclusion that 1) no one. Customer loyalty aug 22, 2012 calculate exactly how much customer is worth in dollars a rewards program offered by company to customers who frequently make purchases. Customer loyalty consists of behavior (also referred to as customer retention). Customer loyalty what is it? How can you measure and manage customer definition from financial times lexicon. High customer retention means customers of the loyalty business model is a used in strategic management which final link effect on profitability. Customer loyalty meaning and its important concepts. Customer loyalty is when a what the definition of great customer service? What sort service creates reciprocity and inspires in new customers? Is it really all about getting sep 11, 2014 there are many definitions. Some argue that customer loyalty is when a only purchases from specific brands dec 10, 2012 can be defined as continuing to believe your organization's product service offer their best option. Customer loyalty definition from financial times lexicon. Organizations employ loyalty programs which reward customers for repeat business mar 14, 2016 customer can be defined in several different ways. The definition of customer loyalty customers that stickpr solutions. The fundamental assumption of all the loyalty models is that keeping existing mar 30, 2015 customer does not mean, customers ar
Views: 17 Question Me
Customer Service Expert Shares: Create Customer Confidence by Guaranteeing Your Product or Service
 
03:49
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses creating customer confidence with a guarantee. Customers want to feel confident with the companies they do business with. It doesn’t matter what type of business you’re in or how you sell. It can be a manufacturer, a brick-and-mortar retailer, an online e-commerce company – basically any type of business must create confidence. I’ve been preaching for years that the way to create confidence is to deliver a consistent and predictable experience. And, that is still the most powerful way to get a customer to trust you. When your customers know you will always do what you say, you will always be on time, you will always do what you promise, you are always polite and appreciative … well you get the idea. That word always is a pretty powerful word. It’s about consistency and predictability. There is one more piece I’d like to add to the concept of confidence, which is to guarantee whatever it is that you do or sell. Why do people like to shop at Nordstrom? They know they are going to get great merchandise delivered with great service. In addition, they know that if for any reason they are unhappy with their purchase, or if there is a problem with whatever they bought, they know that Nordstrom has their back and will give them a refund or exchange the product. I recently had the chance to talk to Aaron Leon of LD Products. His company sells remanufactured ink cartridges for copiers and printers. You might have a brand name printer like a Cannon or HP, but you don’t have to buy brand name ink cartridges from those same brands. LD Products prides itself on a very cost effective alternative, sometimes saving the customer as much as 70% off the brand names. And, while LD Products promises great customer service, they know that they have a battle with the perception of the quality of remanufactured ink cartridges. So, what did Aaron Leon do? He offered a guarantee that takes all of the risk out of the purchase. Just how strong is the guarantee? Basically, if for any reason you have a problem – which you won’t – or you’re not happy, LD Products will take the product back and refund your money. That’s a nice guarantee, but the quintessential guarantee statement can be summed up with what Aaron Leon tells his customers: “If you don’t like the color of the box, we’ll take it back!” Now, that’s a guarantee! So, are you so comfortable with your products and services that you’re willing to offer that kind of guarantee to your customers? Think about the trust and confidence that it would create. Think about the increase in sales. Think about the repeat and loyal customers. Creating customer confidence means delivering a consistent, predictable experience and standing behind your product or service – with a guarantee. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 327 Shep Hyken
5 Cultural Habits of Customer Driven Companies
 
12:51
In the quest to improve the customer experience and customer loyalty, it is helpful to consider the "cultural habits" of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it's how they do business. Watch this customer experience training video for details. Here are five hints about the habits. Cultural Habit #1: Wegmans’ motto is: Every day, you get our best. Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store. Its reputation goes well beyond its market area. Southwest Airlines began at Love Field in Dallas. They became the "love airline" with the flashy flight attendants and the most entertaining flight experience. Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.” Disney cast members consider what they do to be a helping profession and a noble calling. Cultural Habit #2: Nordstrom’s golden rule for employees is widely recognized: “Use good judgment in all situations.” Top service companies are willing to trust employees. Amazon's approach is to hire the world’s brightest minds and to create an environment where they can invent and innovate the customer experience. Cultural Habit #3: Walt Disney established the Disney University after opening Disneyland to use a structured learning environment to teach the unique skills that are required of Disney cast members. It was the first corporate university and remains one of the largest training facilities in the world. Numerous classes and dozens of online courses provide a plethora of learning opportunities to employees and managers alike. Surprisingly, Disney University does not offer specific quality courses. Quality and service are built into all the training programs taught by Disney. In addition, Disney courses have been delivered to hundreds of other companies. Tom Peters once said that in the best organizations, "Everyone has a chance to learn, improve and build up their skills." Cultural Habit #4: On the desk of Pete Nordstrom, the company’s President of Merchandising, sits a stack of letters from customers and employees, each telling a story about a memorable experience they had with Nordstrom. Few company executives can say the same. Apple doesn't have strict sales quotas in place for employees. It does have metrics like "attachment rates,” the frequency with which staff members are able to provide customers with additional products like AppleCare. Those who fall short of the goals receive more sales training, which is really about helping customers with stated or perceived needs. Cultural Habit #5: Disney’s strong belief in “attention to detail” is what sets them apart from other organizations. Disney says it has to “sweat the small stuff.” Disney pioneered the concept of exceeding people’s expectations. Apple's Genius Bar is the in-store tech support station. It's not a help desk or customer service center. The idea illustrates out-of-the-box thinking by recognizing employee potential and customer priority. Call to Action Many companies desire to deliver better service. Some try and a few improve. But, most are unwilling to make the necessary changes because they lack the commitment and more importantly, the ethics. Most say they want a superior service reputation, but they are unwilling to do the work it takes to earn it. However, any company that consistently strives to improve by aligning with these five cultural habits will make a huge difference with their employees, customers and bottom-line. Share this customer loyalty training video and give it a thumbs up if you like it. We all know that more companies need to pay attention. By the way, do you want to learn a proven 3 step approach for improving the customer experience? If so, I suggest you check out this complimentary white paper: Creating Sustainable Customer Loyalty and Sales Growth. http://wcwpartners.com/creating-sustainable-customer-loyalty-and-sales-increases-complimentary-download/ Or, do you need more specific guidance to achieve a superior customer experience? Then, go here for consulting and coaching help: http://rickconlow.com/consulting/retain-customers/ For over 400 complimentary developmental resources in leadership, customer experience/service, sales, and personal development check out our Superstar Leadership Blog. http://rickconlow.com/superstar-leadership-blog/
Views: 215 Rick Conlow
Customer Satisfaction is always KING. Always.
 
02:19:54
Don't leave your customers being disappointed. It will hurt your brand. Spend to keep the customers you have happy.
Views: 1901 Cory McElroy
What Is The Meaning Of Customer Loyalty
 
00:45
Customer loyalty a rewards program offered by company to customers who frequently make purchases. Great attention is given to marketing and customer service retain current customers by increasing their loyalty. By now you've seen that building loyalty among your customer base is more important than ever before. A loyalty program may give a customer advanced access to new nov 26, 2007 the use of survey data help manage relationships has received much technological innovation over past can business become extremely profitable. Likelihood of previous customers to continue buy from a specific organization. Yet each of them fails to realize that loyalty runs hand in with emotions. Organizations employ loyalty programs which reward customers for repeat business mar 14, 2016 customer can be defined in several different ways. What is customer loyalty? Definition how do you define a loyal customer? Customer loyalty definition in the cambridge english dictionary. What is customer loyalty? Definition and meaning what the definition of The access loyalty blog. What is customer loyalty? Definition & retention meaning of loyalty in longman what the professional? Bayt satisfaction vswhat retention? and metrics ngdata. Googleusercontent search. Customer loyalty what is it? How can you measure and manage customer definition from financial times lexicon. Customer retention refers to the activities and actions companies organizations take reduce. Customer loyalty how to build a company customers what does customer really mean? Acxiomcustomer consultants program investopedia. Customer loyalty is when a what this means for your business. This lesson defines customer loyalty and discusses how a company can use various meaning, definition, what is the fact that people choose to par learn more jul 5, 2014 both an attitudinal behavioral tendency favor one brand over all others whether due satisfaction with product or jun 26, 2012 on other hand has two definitions. The definition of customer loyalty customers that stick. What is customer loyalty? Definition and meaning businessdictionary definition loyalty. Your sales team will oct 20, 2014 according to the merriam webster dictionary, loyalty is quality of we all know that acquiring a new customer much more costly than sep 11, there are many definitions. It best fulfills their customer loyalty can be said to have occurred if people choose use a particular shop or buy one product, rather than other shops definition indicates the extent which customers are devoted company's products services and how strong is tendency select aug 22, 2012 calculate exactly much worth in dollars definition, meaning, what fact of buying from same company over long. Html url? Q webcache. Customer loyalty consists of behavior (also referred to as customer retention) aug 5, 2017 a definition retention. Aug 27, 2011 i have been trying to find a good definition of customer loyalty in this wide world the internet, and come conclusion that 1) no one
Views: 9 Your Question I
Scott Deming Defines a Satisfied Customer vs. a Loyal Customer
 
02:10
Scott Deming presents a keynote address about customer satisfaction, customer loyalty, and improving customer experience. We are located at 4775 Country Club Drive in Syracuse, NY 13215. Call (315) 423-5551 or visit http://scottdeming.com.
Views: 168 Scott Deming
Create Brand Loyalty by Defining These 3 Dimensions of Your Brand
 
01:59
Betsy McHugh, CEO and founder of Hurdl, offers tips on how to create brand loyalty by defining key brand elements.
Views: 102 YEC
Insights from a CEO on how to create customer satisfaction that leads to sustainable growth
 
02:32
In today's competitive landscape, lasting success comes from fully understanding your customers and responding with tailored value propositions across offerings, channels, and capabilities. To find out more about how Strategy& can help you transform your customer strategy to build distinctive value, brand loyalty, and sustainable growth, watch this video and then visit http://www.strategyand.pwc.com/customer-strategy.
Views: 977 PwC's Strategy&
4. Customer Delight & Satisfaction | Are Customers & Consumers Same? | Customer Satisfaction Model
 
14:37
Basics Of Marketing : Management Studies; 4. Customer Delight & Satisfaction | Are Customers & Consumers Same? | Customer Satisfaction Model; ~ Customer Delight & Satisfaction - Difference between a Customer and a Consumer? - What is Customer Delight? - Who is a Customer? - Types of Customers: a. Internal b. External - Customer Satisfaction Model - Categories of Customers a. Angry customers b. Demanding customers c. Passive customers - Difference between a Good service, Bad service and an Excellent service - Why do customers leave? Video by Edupedia World (www.edupediaworld.com), Free Online Education; Download our App : https://goo.gl/1b6LBg Click here, https://www.youtube.com/playlist?list=PLJumA3phskPEQL4vkEA8979XpfcRfg3lp for more videos on Basics of Marketing; All Rights Reserved.
Views: 961 Edupedia World
Customer Service Tool: Consistency
 
03:51
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken talks about how it's the same every time, never changing. Day in and day out, it's always the same. Sound boring? It's not when it comes to consistency in delivering customer service -- especially if it's good customer service. It should always be the same. The customer should be able to count on it, Customer loyalty is based on this concept. If you want to build intense customer loyalty, in addition to all of the customer service you deliver, you must also be predictably consistent. Brand loyalty depends on three interrelated quality service experiences. To read more go to http://bit.ly/11mws0O. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Views: 439 Shep Hyken
True Loyalty Comes from Customer and Business Relationships
 
04:06
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken asks, is a customer loyalty program really a loyalty program? Does the typical customer enrolled in the program feel some sort of connection beyond the rewards, points or discounts they receive? The customer owns your brand. Their perception of you, your brand and your customer service is their reality. To create customer loyalty, we want the customer to have an emotional connection. We want the customer to feel a sense of ownership in the relationship they have with us. That's what we want our loyalty program to do! When we refer to our customers as owning our brand, we're actually referring to them as owning our brand promise. Taking that to the next level is when we can get customers to feel ownership in our business. To read more got to http://bit.ly/WDEYDA. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Views: 205 Shep Hyken
Customer focus and call-centre disasters.  Customer relationship, retention and recruitment.  Customer loyalty and service.  Management training video - conference keynote speaker
 
03:18
http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.
What Is The Meaning Of Customer Loyalty?
 
00:47
Customer loyalty 26 nov 2007 the use of customer survey data to help manage relationships has received much technological innovation over past retention refers ability a company or product retain its customers some specified period. High customer retention means customers of a rewards program offered by company to who frequently make purchases. What is customer loyalty? Definition and meaning loyalty its important concepts. Measurement and meaning of customer loyalty. Yet each of them fails to realize that loyalty runs hand in with emotions. Great attention is given to marketing and customer service retain current customers by increasing their loyalty. Customer loyalty consists of behavior (also referred to as customer retention) 23 jan 2013 it appears, however, that there is little agreement in how they define and measure. For retailers what is customer loyalty and how to increase. Likelihood of previous customers to continue buy from a specific organization. What is the definition of customer loyalty? The access loyalty blog. A loyalty program may give a customer advanced access to new 20 oct 2014 according the merriam webster dictionary, is quality of we all know that acquiring much more costly than what definition great service? What sort service creates reciprocity and inspires in customers? Is it really about getting 26 jun 2012 on other hand has two definitions. Customer loyalty is when a customer can be said to have occurred if people choose use particular shop or buy one product, rather than other shops products made by companies. Customer loyalty definition from financial times lexicon. What does customer loyalty really mean? Acxiom. What is customer loyalty? Definition the definition of loyalty customers that stick. Html url? Q webcache. Customer loyalty what is it? How can you measure and manage customer beyond philosophy. Organizations employ loyalty programs which reward customers for repeat business customer means that is sticking to the supplier on certain grounds though he may be having other options also. Customers exhibit customer loyalty when they consistently purchase a certain product or brand over an extended period of time 14 mar 2016 what does mean, and how can you earn it from your customers? We cover these plus more in this article meaning, definition, is the fact buying products services same company long both attitudinal behavioral tendency to favor one all others, whether due satisfaction with definition indicates extent which customers are devoted company's strong their select 27 aug 2011 i have been trying find good wide world internet, come conclusion that 1) no 10 dec 2012 be defined as continuing believe organization's service offer best option. The art of customer loyalty how to build a company customers satisfaction vswhat is loyalty? Part 1 what retention? Definition and metrics ngdata. Bobehayesloyalty program investopedia. It best fulfills their 11 sep 2014 there are many definitions of customer loyalty. Cu
Views: 7 new sparky
How to Improve Brand Loyalty | Ep. #438
 
03:50
In Episode #438, Eric and Neil discuss how to improve brand quality. Tune in to learn how you can effectively boost the quality of your brand, make people talk about you, and what you need to be doing to increase customer loyalty.  Time Stamped Show Notes: 00:27 – Today’s topic: How to Improve Brand Loyalty 00:38 – Amazon Prime’s two-day shipping policy initially scared their investors, but it became successful in the end 01:11 – “Go above and beyond to help customers” 01:28 – When people post on social media and tag your business, make sure to reply 01:40 – When people know that you’re responsive, they tend to be more loyal to you 01:53 – Eric helps their clients get additional exposure which is already above and beyond their services—this creates loyalty 02:05 – Eric connects and builds relationships with people 02:32 – “Just care about people” 02:42 – Think of the big brands who go above and beyond to help you 03:05 – Marketing School is giving away 90-day FREE trial to Crazy Egg which is a visual analytics tool 03:15 – Go to SingleGrain.com/giveaway to get your FREE copy 03:21 – That’s it for today’s episode! 3 Key Points: In the end, just care for people and help out as much as you can. Respond to your followers, clients, customers—the more responsive, the more they tend to be loyal to you. Learn from the big brands and what they do to cater to their customers. Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu
Customer Loyalty
 
02:43
Gary Roberts, Executive VP, Pitney Bowes Software EMEA, shares a few exemplary businesses that are changing their customer communications strategies. However, widespread adoption of these best practices are not without its challenges. Many businesses struggle with consolidating disparate data, which inhibits quick analysis and accurate communication. Additionally, talented and experienced analysts are in short supply and the cost to conduct quality management can be exorbitant.
Views: 272 Pitney Bowes
Why You Should Make Your Ecommerce Store Lovable
 
02:00
We believe that building a lovable brand is not rocket science. You just need the right tools and strategy to achieve customer loyalty. Antavo is a software-as-a-service tool that helps ecommerce stores keep their customers with engaging and fun loyalty programs. Beside our software, we also share free resources (ebooks, blogposts and use cases) at our Loyalty Academy (https://academy.antavo.com/). These can help any ecommerce store take its marketing to the next level. If you have any questions, then pleases contact us on [email protected] Antavo Loyalty Software https://antavo.com/ _____ Read the details on: http://ecommerceloyalty.com/why-you-should-make-your-ecommerce-store-lovable-in-2015/
Africa's Boardroom - Consumer Satisfaction and Loyalty - Part 2
 
07:09
(www.abndigital.com) On this episode Stephen Gunnion and his guests delve into changing values of consumers and buying behaviour, which is vital for post-recession growth and new opportunities. They discuss consumer satisfaction and loyalty in the recovery. Nikki Tyrer, Senior Executive at Accenture, Josi McKenzie, an independent marketing consultant, Cobus van Graan, MD at Tracer CQM and author of The Invisible Customer and Lizette Kritzinger, account director at KNOW Market Intelligence join Stephen for this episode.
Views: 159 CNBCAfrica
What Is A Customer Loyalty
 
03:40
Customer loyalty is about attracting right clients. Rezoop mobile loyalty programs and frequent buyers card is FREE for ALL BUSINESSES. Smart Punch Cards!
Views: 300 rezoop
Richard Branson Reveals His Customer Service Secrets | Forbes
 
06:15
Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin America team. Subscribe to FORBES: https://www.youtube.com/user/Forbes?sub_confirmation=1 Stay Connected Forbes on Facebook: http://fb.com/forbes Forbes Video on Twitter: http://www.twitter.com/forbesvideo Forbes Video on Instagram: http://instagram.com/forbesvideo More From Forbes: http://forbes.com Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.
Views: 392975 Forbes
How Product Knowledge Can Increase a Customer's Loyalty
 
03:59
www.HeartOfAchievement.com - Join Angela Megasko as she discusses the importance of product knowledge training for your sales representatives. There are seven things to keep in mind when training your staff: 1. It's critical for staff to know the inventory of your products. 2. The staff must be comfortable with the price points for the different products in a category so that they can provide comparisons for the customer. 3. Your staff must know the sizes, styles and colors that products are available in. 4. Knowing how a product was made and how it is distributed is another detail that your staff should know about your product. 5. Sometimes knowing about the manufacturer of a product is interesting for a customer so learn those details. 6. It is critical for your staff to be knowledgeable about the warranties of the products you're selling. Sales reps should help the customer understand how to keep the warranty valid. 7. What are some of the practical applications of the product that the sales rep can share with the customers.
Views: 2982 Angela Megasko
The greatest TED Talk ever sold - Morgan Spurlock
 
19:29
With humor and persistence, filmmaker Morgan Spurlock dives into the hidden but influential world of brand marketing on his quest to make a completely sponsored film about sponsorship. (And yes, onstage naming rights for this talk were sponsored too. By whom and for how much? He'll tell you.) Talk by Morgan Spurlock.
Views: 3852646 TED-Ed
Positive Emotions in Marketing (Venture Marketing)
 
06:37
Video for the course Venture Marketing. Made by: Evelien van Ierssel & Luuk van Benten. Interview with: Giulio Dal Zotto, owner of Gelateria Riva, Veenkade 5 The Hague References: - Bagozzi, R.P., Gopinath M., & Nyer, P.U. (1999). The Role of Emotions in Marketing. Acadamy of Marketing Science, 27(2). - Bellizzi, J.A., & Hité, R.E. (1992) Environmental color, consumer feelings, and purchase likelihood. Psychology and marketing, 347. - Bloemer, J. & de Ruyte, K (1999). Customer Loyalty in High and Low Involvement Service Settings: The Moderating Impact of Positive Emotions. International Joural of Service Industry Management, 10(3), 320-336. - Cooking-Club (n.d.) Club Report: Total touch thuis Italiaanse pasta (deel2). Retrieved on May 16, 2015, from http://www.cookingclub.nl/clubreport_Total_touch_thuis_Italiaanse_pasta_2.html - Fun2fantastic (2013, April, 1). How to Draw Sad Emoticon. Retrieved on May 16, 2015, from https://www.youtube.com/watch?v=FaQWap7D-x0 - Gracia, E., Bakker, A.B., & Grau, R.M. (2011) Positive emotions: The connection between customer quality evaluations and loyalty. Cornell Hospitality Quarterly, 1-8. - Kotler, P. & G. Armstrong (2014). Principles of Marketing, Global Edition (15th ed.), Harlow, Essex: Pearson Education Limited. - Kruse, T. (2014, May 26). KCBF Keurmerk Wervers BVH Collectanten [Video file]. Retrieved on May 16 2015, from https://www.youtube.com/watch?v=zwa-L2zyUYs - Ladhari, R., Souiden, N., & Ladhari, I. (2011). Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image. Journal of Financial Services Marketing , 16, 111–124. - Lazarus, R.S (1991). Cognition and motivation in emotion. American psychologist, 46(4). - Lily, P. (2013, August 26). Researchers Discover Brains Benefit From Playing 40 Hours of StarCraft [Online image]. - Malik, M. (2014, December 14). Ladies High Heel Shoes 2015 [Online image]. Retrieved on May 16, 2015, from http://www.etv3.net/shoe-trends/ladies-high-heels-shoes-2015-trendy-ladies-shoes-2015-5202.html - Management Media (2013, June 26). Six Basic Emotions [Online image]. Retrieved on May 16 2015, from https://managementmania.com/en/six-basic-emotions - Melenda, R. (2012, April 18). HOTEL FRIENDLY VALLARTA EN ESPAÑOL [Video file]. Retrieved on May 16 2015, from https://www.youtube.com/watch?v=gKeApvFb1Ok - O’Shaugnessy, J., O’Shaughnessy (2002). The Marketing Power of Emotion. Oxford: Oxford University Press. - PMAlliance (2010, July 7). 5 Strategies to Persuade On-the-fence Stakeholders [Online image]. Retrieved on May 19 2015, from http://duration-driven.com/5-strategies-to-persuade-on-the-fence-stakeholders - Pychyl, T.A. (2008, April 19). 10 Sentences About Guilt & Chronic Procrastination [Online image]. Retrieved on May 16, 2015, from https://www.psychologytoday.com/blog/dont-delay/200804/10-sentences-about-guilt-chronic-procrastination - Ranganathan, S.K., Madupu, V. Sen, S., & Brooks, J.R. (2013). Affective and cognitive antecedents of customer loyalty towards e‐mail service providers", Journal of Services Marketing, Vol. 27(3), 195 – 206. - Sherman, E. & Mathur, A. (1998). Store Environment and Consumer Purchase Behavior: Mediating Role of Consumer Emotions. Psychology & Marketing, 14(4). - Smith, S. and Wheeler, J. (2002), Managing the Customer Experience, London: FT Prentice‐Hall.
Views: 474 Luuk Benten
Why The Customer Is Important?
 
00:46
Keeping customers the importance of loyalty knowing your customer. Importance of customer relationship management (crm). Customer satisfaction is important (6 reasons). Why customers are important customer focus business studies and businesscasestudies. How can you achieve this? One way is by knowing your customer 16 jul 2015 on average, it takes up to three years for a become loyal business. It is therefore important for companies to not only hear what the seeing how customer service and satisfaction essential, importance of great engagement also vital your success. Why customers are important customer focus business studies and why satisfaction is (6 reasons)chron. Customer loyalty why it's important. Considering customer importance at all stages of the marketing process helps your company to ensure greater satisfaction and increase its long term goal repeat service handles issues in stores, over phone even by email. But why customer success is important? Customer a today, customers are not only listening, they also talking back and amongst themselves. Wordpress hosting by customer satisfaction is a crucial business metric why success important software the importance of interaction wipro. Companies that produce highly technical products, such as software or 18 nov 2016 learn the customer service skills you should be using for improved it is important to provide good service; To all types of this part tutorial on managing customers looks at what are considered who most valued marketing company 25 sep 2015 any business. Let's find 18 mar 2015 customers should be at the heart of a business and it's vital to remember that keeping existing is just as important getting new why customer retention so important? By maximizercustomer retention, how keep we are in tough times. Html url? Q webcache. It is a belief that more the keeping customers makes good business sense but it's not always easy. Googleusercontent search. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage improve their businesses one of the primary goals any marketing strategy should be identify meet needs consumer. You've 12 aug 2015 the most successful businesses have a customer first mentality. Keep these five things in mind so that you understand how important it is to your 18 nov 2016 we always talk about make great customer service but rarely wonder why an organization. If they do not develop customer loyalty and satisfaction, could lose their customers 20 jan 2014 satisfaction is a marketing term that measures how products or services supplied by company meet surpass customer's expectation. What does engaging the if you maintain level of customer service and quality that it takes to achieve brand loyalty in first place, your customers will be willing forgive when. Customers are the most important people for any organisation. Why is customer service important to an organization? What good service? The import
Mukta & Co praises the quality and customer loyalty of SRMB RealEdge
 
00:25
Mukta & Co praises the quality and customer loyalty of SRMB RealEdge. To know more log onto http://www.srmbsteel.com/
Views: 78 SRMB Steel
21st Century Television - Rymax Marketing Services Inc.
 
10:32
Rymax Marketing Services Inc. featured on Corporate Review to discuss recognition and loyalty programs. Rymax Marketing Services, Inc. is the largest national direct manufacturer’s representative in the incentive industry, providing quality brand name merchandise to a variety of industries worldwide. In addition to providing merchandise rewards for incentive programs, promotions, and corporate gifts, Rymax creates and manages total incentive solutions, helping companies achieve their goals through motivating employees and increasing customer loyalty. For more information call (866) 796-2911 or visit www.rymaxinc.com.
Customer Loyalty, Mobile Marketing Rewards - by Wideo.co
 
01:12
ubee Marketing has mobile solutions you need to run any type of mobile campaign or mobile loyalty program. You can interact directly with your customers or organization all from the mobile phone with any of our products and services. That's why, right from the get-go, we understand what is your problem and we determine how we can help you to achieve the results you want and personally assist each customer reach their target goals and revenue. ******************************************************************** Visit more user wideos at http://wideo.co/profile/224007/jacquiE Wideo on Facebook: https://www.facebook.com/MrWideo Wideo on Twitter: https://twitter.com/MrWideo Wideo on YouTube: https://www.youtube.com/mrwideoo Wideo on Google+: https://plus.google.com/112668904590333748636 Read more about us on our blog: https://blog.wideo.co ********************************************************************
What Is Perceived Quality?
 
00:46
Maintaining your perceived quality now in its 5th year, alg's study (pqs) is a semiannual consumer survey of automobile brand. The main objective of this study is to first find out perceived service quality using servqual and then the role value as a relationships quality, risk that will affect on. Malaysia consumer purchase decision towards cars keywords brand imageperceived qualitythe meaning of a resides in the minds consumers, based on what they self perceived quality life scale is psychological assessment instrument which comprehensive theory most managers equate just with conformance to technical standards. The more powerful strategic weapon is market perceived qualityWhat quality? Best website on marketing strategy what Definition and meaning brand perceptions quality rules the day. Market perceived quality key strategic concept. It may have little or nothing to do with the actual excellence of product, and is based on firm's (or brand's) current public image (see corporate image), consumer's experience perceived quality can be defined as customer's perception overall superiority a product service respect its intended purpose, relative alternatives. Understanding of perceived product quality reviews and study automotive news. Unconventional how does objective quality affect perceived quality? Warrington defining and relating price, quality, value. At nissan, we are systematically working on techniques to enhance both the quality feel and craftsmanship perceivable through fives senses perceived can be defined as customer's opinion about overall or image of product service brand itself with respect its dec 6, 2011 a study 33 publicly traded firms over 4 year period, measured by equitrend method, illustrated that had an impact 53 abstract. We examine the relationship between objective and perceived quality for 241 products in. This study is generally embarked to determine the age feb 1, 2012 abstract. What is perceived quality? Best website on marketing strategy what Definition and meaning businessdictionary definition quality. Self perceived quality of life scale wikipedia. Branding perceived quality nissan globalmarketing dictionary. Googleusercontent search. Html url? Q webcache. 46 product categories over a period of 12 years relates concepts of price, perceived quality, and perceived value; Relates them in a model and develops 22 researchable propositions abstract. Consumers' perceived quality, value and risk quality image when all is not rosy citeseerx. Consumer's opinion of a product's (or brand's) ability to fulfill his or her expectations. There is a significant amount of literature regarding jan 9, 2017 at present, industrial business competition causes producers to be aware quality, price, and variety in developing new products meet the mar 2, 2015 this research sought delve into consumer perception quality product. Perceived quality is, first, a perception by customers mar 14, 2014 perceived is your customers' view of the produc
Views: 210 Your Question I
HappyOrNot and Onemobiz - Reinvent Customer Surveys
 
06:48
HappyOrNot and OneMobiz Reinvent Customer Surveys HappyOrNot and OneMobiz Ltd announce Partnership, bringing Customer Experience Management system to Industry-Wide Organizations in France. French local brick-and-mortar retail shops and Hypermarkets are in high competion with worldwide shops on the internet. Customer satisfaction is one of the main attractor for local businesses, but 96% of a business’s dissatisfied customer complaints are never seen or acted on but more importantly 90% will not return. HappyOrNot has introduced a solution that helps consumers give store management their opinions. Customer ratings are easy for the customer to give, easy for management to understand and are taken very seriously by the store owners. The system collects user opinions in the stores and generates customer satisfaction reports in real-time. Collection kiosks are located at the store exits and in each department. This allows stores to compare their department performance as well as overall shopping experience. “They can even be located in washrooms to grade the facilities cleanliness” says Philippe LeCoutre, OneMobiz founder and CEO. “This immediate feedback allows the French retail chains to improve the overall service quality in their stores.” “Measuring and improving customer satisfaction has never been so easy or effective” says Philippe. “The award winning service will be seen in France even more through the partnership of HappyOrNot and OneMobiz Ltd.” HappyOrNot provides clients with easy to use, user-friendly, “smiley face” feedback kiosks. The simple interface of just 4 buttons collects customer instinctive responses and records their satisfaction levels. The service includes an intelligent cloud-based reporting service which ensures scheduled reporting to desired organizational units. The solution ensures that clients can develop their customer-facing services, optimally train personnel, and craft relevant staff incentive programs. The HappyOrNot solution helps the consumers toget a feeling of being well understood and takenvery seriously in their buying experience. An ongoing concern of retailers and service providers is the goal of improved customer loyalty. Traditional methods make it difficult to gain direct and accurate feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. The HappyOrNot kiosk is a way to show customers that a company cares about their opinions. The goodwill this creates increases brand loyalty and customer retention, while also boosts employee and team spirit by helping to ensure that the service promised is delivered. Philippe LeCoutre, founder and CEO of OneMobiz Ltd, is very confident that the HappyOrNot solution meets a large demand in France: “France has one of the largest tourism sectors in Europe – Paris is one of the worldwide capitals of the convention travel business. Many hotel chains are on the search for a tool which easily measures the satisfaction level of their customers. HappyOrNot has found a unique way to literally invite each customer to participate in surveys. In France, the local brick-and-mortar retail shops and Hypermarkets are heavily competing with worldwide operating internet shops. The HappyOrNot solution helps the consumers to get a feeling of being well understood and taken very seriously in their buying experience. The generated customer satisfaction reports allow the French retail chains to improve the overall service quality in their stores.” About OneMobiz Ltd OneMobiz Ltd is an UK based company with an office in France (Provence) and in the US (NYC) specialized in Reputation Marketing and Mobile Marketing. They build ultra targeted mobile marketing systems for Hypermarkets, Hotels, Restaurants or Local Businesses. The mobile ecosystem includes Proximity marketing, Near Field Communication (NFC), Beacons, Wifi Marketing and Online Retargeting. In January 2015 HappyOrNot® and OneMobiz agreed a partnership that enables Onemobiz to act as an official reseller in France for its customer satisfaction measurement solution to further increase its existing presence in the country. OneMobiz acts as an official reseller for HappyOrNot system and takes over the responsibility for winning new B2B and B2C end customers in France. OneMobiz builds innovative and tailored communication, reputation and loyalty marketing solutions to B2B and B2C customers. Visit http://bit.ly/HappyOrNotUSA See 3 minute video presentation: http://bit.ly/HappyOrNotVideos
Views: 169 OneMobiz
Customer Loyalty for Telcos - Martin Lyne, CMO of Nawras
 
11:49
Martin Lyne, CMO of Nawras answers some of the top questions on Telco's minds on loyalty and customer retention. How can having a customer focus drive innovation? What makes a customer loyal? Will Telcos have to invest in data mining to better understand customers? How important is it for Telcos to have transparent relationships and build trust with customers? Can Telco's 'buy' customer loyalty with offers and deals? Interviewed at Telecoms World Middle East 2012 Visit www.terrapinn.com/twme to find out about the 2013 show.
Views: 160 telecomblogger
Ur Sales Force  About Us
 
00:57
Our vision is to build a reputation founded on quality, customer service and results developed through front line sales and marketing techniques that maximize sales potential and encourage long-term customer product and brand loyalty.
Views: 104 Ur Sales Force
How to Disrupt the Competition
 
04:16
Shep Hyken, Customer Service & Experience Expert, discusses how you can disrupt your competitors. Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. When your customers can buy what you sell from others, that’s called competition. That also makes it a commodity. If they’re selling the same thing, why should I buy from one company over another? Is it the quality of the product? Is it the price? Is it the customer service? Your customers want your product to meet their expectations. And, let’s assume it does. Your customers also expect to receive a positive customer service experience. That’s no longer an option. Everyone is striving to create a good experience, at every level. That means, in most situations, your competition is trying to do what you do. So, what happens when you and your competition seem to be similar in quality, price and service? What then? How can you stand out? Add one more layer of customer experience, a convenient experience, and you can take the business away from your competitor. In other words, be easier to do business with. No friction and no hassle. And, that leads to this very important point: When great customer service meets convenience, you have the recipe for disruption. I was talking to the manager of the service and repair center at a major brand automotive dealership. He was trying to find ways to keep his customers coming back to his dealership versus going to an independent repair center. Even with promotions that made their prices competitive with independent repair centers, he struggled to keep his customers. The dealership’s hours of operation were Monday through Friday from 7:30 am to 5:30 pm. The competitor was open Monday through Friday from 7:30 am until 9:00 pm, as well as hours on Saturday and Sunday. It’s obvious who was more convenient. And, it’s no surprise that the independent repair center is always busy. Now, I’m not suggesting that the major dealership needs to be open seven days a week, but they should consider hours of operation that are more convenient for their customers. Within two miles of my home, there are three big-box home improvement stores. They are huge. Two are next door to each other and one of them is directly across the street. And just down the street, there is a much smaller independent Ace Hardware store. You might think these big-box stores with a bigger selection and lower prices would put the Ace Hardware store out of business, but they don’t. When you talk to the customers, many say the same thing, which is something like, “They are just easier to do business with.” What they mean is there is a smaller parking lot with less traffic. And, a smaller store that is easier to get around. Great service, which the competitors also offer, with a more convenient experience, which the competitors don’t offer, is one of the reasons this Ace Hardware store stays in business. The point is this. All things being equal, if your company is easier to do business with, and the customer knows it, you can win. This video will answer the following and much more: How can I disrupt the competition? How can I create a better customer experience? How can I set my business apart? How can I differentiate from my competition? How can I increase customer loyalty? What can I do to gain more customers? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 297 Shep Hyken
Customer Testimonial – Dennis: Customer Loyalty
 
00:38
For more information visit www.havoline.com
Views: 137 Havoline
Who Is Dowco?
 
02:18
Established in 1970, Dowco Consultants Ltd. is a leading specialized 3D modeling, steel detailing firm in North America and is among the largest fully automated detail engineering companies in the world. As one of the earliest adopters of technology within its industry, the Company offers a range of services and integrated technology solutions across the design and construction value chain. Dowco has always believed there is a strong correlation between staff loyalty and customer loyalty. The company also understands, and firmly believes that it is near impossible to create any kind of customer loyalty with a production staff that is constantly in turnover. Customers buy relationships and continuity. Dowco has a 48 year old brand and reputation of steel detailing and business excellence because Dowco staff ‘are’ the business. We work hard to get to know our customers, to develop a connection and to understand them and their needs. Above all else, Dowco is dedicated to bringing integrity and trust back to the design and construction industry. We are committed to clear and unambiguous consistent language at every point of customer contact. We demonstrate our commitment daily by providing a superior quality service that our customers and partners can expect and depend on.

Ipcc fourth assessment report 2019
Sample chapter 4 qualitative dissertation
Remedial action completion report illinois
Evaluation report assignment
Presentation on role of information technology in business