Servicing your workforce's needs is a necessity for every business. Poor HR experiences can lead to employee turnover, which has significant cost your business. Have you looked at how your HR service is being provided lately? Is your HR team working effectively and efficiently? Do they have a system that enables them to be structured and route employee issues efficiently, collaborate together easily, provide answers to employees consistently, provide support thru multiple channels, and provide management extensive analytics to measure performance and insight into reported HR requests/issues in a secure way? What about being able to measure compliance for various HR regulations? Surprisingly, most HR teams can't. They are setup in inefficient models where too many senior people answering basic questions in ways that are not visible, not compliant and not secure. But, they don't have to be. Oracle's next generation employee service platform, HCM Cloud Help Desk, is a cost-effective, secure solution can enable you to provide excellent, consistent, measurable and secure HR services to your workforce thru multiple channels. Watch Oracle and Apex IT in an interactive webinar describing how this tool can enable HR to address those challenges and help you provide top-notch HR services to your employees.
Views: 657 ApexITPartner
Views: 76862 edureka!
Oracle Application Users Group. IT service Desk costs can be cut 10% to 20% or more. Move to pro-active service which will can now be easily implemented using advanced analytics based on UEM and user performance management. Oracle, Siebel, JD Edwards, Peoplesoft, E-business suite.
Views: 12451 ExpertView2012
OAUG event. Oracle Application Users Group. Webinar . Reduce IT service Desk costs 10% to 20% or more. Move to pro-active service. Powerful analytics based on user experience management and user performance management. Oracle, Siebel, JD Edwards, Peoplesoft, E-business suite.
Views: 12913 ExpertView2012
Learn how Circular Edge's Smart Help Level 1 and Level 2 Help Desk for JD Edwards and Oracle CX Applications can revolutionize your user support.. Visit www.SmartHelp247.com and www.CircularEdge.com for more information.
Views: 1369 Circular Edge
In this webinar, we'll show by example how you can spearhead business innovation from your IT service desk. To know more about upcoming webinars, visit https://www.manageengine.com/products/service-desk/webinars.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Here are a few of the topics we discussed in this webinar: - Innovation in the context of an IT service desk. - Opportunities and ideas for innovation in your service desk. - Possible deterrents of innovation in your service desk. - Making sure you have all the right tools for innovation. For updates, follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 706 ManageEngine
See how Oracle Work Life Solutions, part of the Oracle HCM Cloud, helps organizations embrace teamwork and supercharge employee productivity.
Views: 1365 Oracle
For experienced service desk analysts, this webinar series is for those who have ITIL Foundation and would like to practically implement software solution to achieve the service management excellence. Course is delivered by industry best practice expert Mr. Bertus Botha.
Views: 981 SMART Service Desk
CA Service Desk Manager is an integral part of the CA Service Management solution that enables you to deliver efficiencies in IT service management. The conventional configuration is the most common configuration. This configuration includes a primary server, which acts as the main server for SDM functionality, a supporting database (Microsoft SQL Server or Oracle), and optional secondary servers, which provide support to the primary server. In this video, you will learn how to install CA Service Desk Management using the conventional configuration. Learn more: http://www.ca.com/us/ca-education.aspx
Views: 1671 Educate
Servicing your workforce’s needs is a necessity for every business. Poor HR experiences can lead to employee turnover, which has significant cost your business. Have you looked at how your HR service is being provided lately? Is your HR team working effectively and efficiently? Do they have a system that enables them to be structured and route employee issues efficiently, collaborate together easily, provide answers to employees consistently, provide support thru multiple channels, and provide management extensive analytics to measure performance and insight into reported HR requests/issues in a secure way? What about being able to measure compliance for various HR regulations? Surprisingly, most HR teams can’t. They are setup in inefficient models where too many senior people answering basic questions in ways that are not visible, not compliant and not secure. But, they don’t have to be. Oracle’s next generation employee service platform, HCM Cloud Help Desk, is a cost-effective, secure solution can enable you to provide excellent, consistent, measurable and secure HR services to your workforce thru multiple channels. This video describes how this tool can enable HR to address those challenges and help you provide top-notch HR services to your employees.
Views: 18 ApexITPartner
ManageEngine ServiceDesk Plus, which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. https://www.manageengine.com/products/service-desk/sdp-editions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Your day-to-day life in IT revolves around either fixing a service or delivering services. All these IT services come with a ticket to make sure it is handled in time. To overcome these hurdles you need tools that are thoughtfully built to cater to the needs of the IT Help Desk. Thankfully, we have ManageEngine ServiceDesk Plus which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. ServiceDesk Plus has been deployed at over 18,000 customer sites not to mention 186 countries around the world which clearly states that we are the leader in this segment. Unlike other tools, ServiceDesk Plus is very easy to use just download extract and get started it can be up and running in no time. ServiceDesk Plus is designed to cater to all business needs with three different editions. For businesses that just need the help desk functionality. We have the Standard Edition which includes state of the art features like multi-channel support, service level agreements, knowledge base, workflow automation, notifications, reporting and much more. ServiceDesk Plus Standard Edition is thoughtfully designed to increase efficiency and maximize the productivity of the IT Help Desk. Growing businesses today have to manage all their IT assets and need clear visibility on what is in their IT closet. ServiceDesk Plus Professional Edition is bundled with essential asset management functionality including features like automatic asset discovery, software management and license management what really sets us apart is the depth of detail captured about the hardware, software and network assets in your environment and it also highlights the relationship of each asset to support their business services. You can clearly know the criticality of the assets and manage them without a hitch. Finally, our ServiceDesk Plus Enterprise Edition which includes the complete suite of ITIL service management that has been built over the best practices framework to cater to today's complex business world. It's a different ballgame when it comes to managing bigger infrastructure just a regular helpdesk is not enough you need people process and product aligned to maintain your IT effectively. ServiceDesk Plus is available through a single pane of glass with all necessary ITIL features like incident, problem, change, Service Catalog and CMDB. These ITIL modules help you simplify your complex processes and manage your IT effortlessly. So what are you waiting for? try Service Desk Plus now! and we promise to make your work easy! **Technology trends and their impact on IT management by Rajesh Ganesan,VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus https://www.youtube.com/watch?v=17_CdHfGfjg Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 156850 ManageEngine
Only Oracle offers an innovative suite of Work Life solutions that improves productivity and employee engagement by helping employees align their work and personal lives. Let's see how.
Views: 109 Oracle Quick Tours
• Kaseya Service Desk configuration to help you meet ITIL requirements • The application of Service Level Agreements on support workflows • Automation of support escalations processes, email notifications and cases status notifications • Engineer time logging and management\client based reporting opportunities • The integration of Kaseya monitoring into the Service Desk to enable the support team to work from a single pane of glass http://www.kaseya.com/
Views: 976 kaseyacorp
Studies show that today’s workforce expects fast, consistent and accurate HR Services and information thru a variety of channels. Are you still supporting your workforce thru labor-intensive phone, email or face-to-face interactions? Are you still manually consolidating volume reports together from multiple systems? If you are, you can do better than that. Phone and email simply aren’t good enough. Employees expect more. The challenge is, most HR organizations struggle to provide, manage, and support these services, especially with limited budgets, resources and system capabilities. While those channels are high-touch and seemingly more personal, they are also very costly to your organization and difficult to report on consistently. This is where Oracle Service Cloud comes in, it is a cost-effective means to help your HR organization provide excellent, consistent and measurable service to your workforce thru multiple, integrated channels Apex IT (an Oracle Platinum Partner) and Oracle conducted an interactive session describing how Oracle Service Cloud offers best-in-class service technology that enables HR to overcome these challenges. In this session you will hear a customer success story, learn some best practices in leveraging the technology and be eligible for a free planning session by Oracle & Apex IT.
Views: 173 ApexITPartner
This tutorial applies to Rel 15.8, 15.11 and 16.2. It shows you how to configure the Oracle Service Cloud application for your customer portal.
Views: 3044 Oracle Applications Cloud Tutorials
The SMART Service Desk solution With the use of SMART Service Desk business process automation tools, our customers increase productivity, reduce operations cost and improve customer experience. SMART Service Desk solutions can be adapted very quickly, easily and economically to suit the customer's systems and business process. SMART Service Desk is an effective solution for automating ITIL® processes, such as incident, problem, change, asset, service level, configuration, and service catalog / request fulfillment. From simple help desk to service and business line operations — from basic tasking to out-of-the-box ITIL processes — SMART Service Desk has the breadth and depth of choices to affordably meet your needs today and in the future. Available both as an on-demand (SaaS) and on-premise solution, the SMART Service Desk IT Service Management Suite is a perfect fit for organizations wanting to mature their capabilities. Incorporate ITIL best practices into network, database, application, availability, and performance monitoring, as well as configuration management and workload process automation.
Views: 915 SMART Service Desk
Simple Social Engineering Trick with a phone call and crying baby
Views: 795057 oracle mind
Oracle Hospitality's OPERA is the world's most popular hotel management platform. OPERA Cloud provides comprehensive property management capabilities. Mobile-enabled, OPERA Cloud provides a great foundation for a modern hotel operation.
Views: 12034 Oracle Hospitality
Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 58485 ServiceNow Support
The bi-directional integration between Aternity and ServiceNow provides a closed-loop trouble ticketing workflow that helps Service Desk staff reduce Mean Time to Repair and raise service quality. http://rvbd.ly/2DeSnii
Views: 2486 Riverbed
Opera reservations and profile
Views: 58805 PMS Opera for Dummies
https://help-desk-migration.com You want to serve your customers faster? Maybe you want to significantly increase your sales? Or you just need to decrease expenses and save money? But your current help desk system stops you? Transfer your data to a new system with Help Desk Migration service. Our service allows to migrate - Tickets - Users - Customers - And all data you need to migrate connectwise to zendesk dell kace to zendesk desk.com to zendesk dezire to zendesk freshdesk to zendesk freshservice to zendesk happyfox to zendesk heat software to zendesk helpscout to zendesk issuetrack to zendesk jira service desk to zendesk kayako to zendesk kronodesk to zendesk liveagent to zendesk livehelpnow to zendesk manage engine to zendesk oracle rightnow to zendesk parature to zendesk samanage to zendesk sysaid to zendesk teamsupport to zendesk uservoice to zendesk vision to zendesk zoho support to zendesk zendesk to zendesk connectwise to freshdesk dell kace to freshdesk desk.com to freshdesk dezire to freshdesk freshdesk to freshdesk freshservice to freshdesk happyfox to freshdesk heat software to freshdesk helpscout to freshdesk issuetrack to freshdesk jira service desk to freshdesk kayako to freshdesk kronodesk to freshdesk liveagent to freshdesk livehelpnow to freshdesk manage engine to freshdesk oracle rightnow to freshdesk parature to freshdesk samanage to freshdesk sysaid to freshdesk teamsupport to freshdesk uservoice to freshdesk vision to freshdesk zoho support to freshdesk zendesk to freshdesk connectwise to helpscout dell kace to helpscout desk.com to helpscout dezire to helpscout freshdesk to helpscout freshservice to helpscout happyfox to helpscout heat software to helpscout helpscout to helpscout issuetrack to helpscout jira service desk to helpscout kayako to helpscout kronodesk to helpscout liveagent to helpscout livehelpnow to helpscout manage engine to helpscout oracle rightnow to helpscout parature to helpscout samanage to helpscout sysaid to helpscout teamsupport to helpscout uservoice to helpscout vision to helpscout zoho support to helpscout zendesk to helpscout connectwise to desk.com dell kace to desk.com desk.com to desk.com dezire to desk.com freshdesk to desk.com freshservice to desk.com happyfox to desk.com heat software to desk.com helpscout to desk.com issuetrack to desk.com jira service desk to desk.com kayako to desk.com kronodesk to desk.com liveagent to desk.com livehelpnow to desk.com manage engine to desk.com oracle rightnow to desk.com parature to desk.com samanage to desk.com sysaid to desk.com teamsupport to desk.com uservoice to desk.com vision to desk.com zoho support to desk.com zendesk to desk.com Help Desk Migration Service can migrate data TO and FROM Zendesk, Kayako, Freshdesk, Freshservice, Jira Service Desk, Zoho Desk, Desk.com and many other platforms. So what are you waiting for? Stop wasting your time and money! Go to https://help-desk-migration.com and boost your business right now!
Views: 823 Help Desk Migration
Customers deploying Oracle Real Application Clusters (RAC) have requirements such as stringent SLAs, continued high performance, and application availability. It is a major challenge for business organizations to manage data storage in these environments due to these rigorous business requirement. Common issues presented when using traditional storage solutions for business-critical application (BCA) include inadequate performance, scale-in/scale-out, storage inefficiency, complex management, and high deployment and operating costs. With more and more production servers being virtualized, the demand for highly converged server-based storage is surging. VMware Virtual SAN aims at providing a highly scalable, available, reliable, and high-performance storage using cost-effective hardware, specifically direct-attached disks in VMware ESXi hosts. Virtual SAN adheres to a new policy-based storage management paradigm, which simplifies and automates complex management workflows that exist in traditional enterprise storage systems with respect to configuration and clustering. Virtual SAN Stretched Cluster enables active/active data centers that are separated by metro distance. Extended Oracle RAC with Virtual SAN enables transparent workload sharing between two sites accessing a single database while providing the flexibility of migrating or balancing workloads between sites in anticipation of planned events such as hardware maintenance. VMware Cloud on AWS is an on-demand service that enables customers to run applications across vSphere-based cloud environments with access to a broad range of AWS services. Powered by VMware Cloud Foundation, this service integrates vSphere, vSAN and NSX along with VMware vCenter management, and is optimized to run on dedicated, elastic, bare-metal AWS infrastructure. ESXi hosts in VMware Cloud on AWS reside in an AWS availability Zone (AZ) and are protected by vSphere HA. A new feature called Stretched Clusters for VMware Cloud on AWS is designed to protect against an AWS availability zone failure. Now applications can span multiple AWS Availability Zones (AZ) within a VMware Cloud on AWS cluster. One of the use cases is running Extended Oracle RAC on Stretched Clusters for VMware Cloud on AWS to provide greater availability and protect against AZ failures. With the release of Virtual SAN Stretched Cluster followed by VMware Cloud for AWS and recently ,Stretched Clusters for VMware Cloud on AWS, applications e.g Oracle RAC which have stringent requirements such as very high SLA’s, continued high performance, and application availability can now take dual advantage of being deployed on the cloud along with having high availability across multiple AZ’s in the Stretched Clusters for VMware Cloud on AWS deployment model.
Views: 118 Sudhir Balasubramanian
In this session, you’ll see how Unified Service Desk (USD) for Dynamics 365 is the ultimate customer engagement platform that empowers agents to deliver personalized and efficient services to meet the rising customer needs. With USD, agents have a single dynamic interface that contextually assists with tools, guidance and data from any resource. You’ll learn about the upcoming enhancements in USD like ability to integrate the Unified Interface pages with your LOB workflows, and revamped experience for administrators. You’ll also be introduced to the new Dynamics 365 Channel Integration Framework - A zero footprint (no adaptor required), platform and browser independent way of building immersive communication experiences with Dynamics 365.
Views: 304 Microsoft Ignite
This tutorial explains how to use the IDAutomation Barcode Image Generator to create GS1-128 Compliant Barcodes. For more information, please visit the GS1-128 FAQ at: http://www.idautomation.com/barcode-faq/code-128/#Creating_GS1-128 Download a Demo of the IDAutomation Barcode Image Generator: http://www.idautomation.com/barcode-generator/
Views: 2321 IDAutomation Barcode Technology
Learn more: http://slrwnds.com/WHDCEO Action rules help to build processes and workflows. They are triggered only when a client or technician creates or updates a ticket. In this video, we'll take a look at an example of when a CEO opens a help desk ticket. For more training, visit: http://slrwnds.com/WHD_CEO Connect with SolarWinds: THWACK IT Community: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds Twitter: https://twitter.com/solarwinds LinkedIn: http://www.linkedin.com/company/solarwinds Instagram: http://instagram.com/solarwindsinc/ Flickr: http://www.flickr.com/photos/solarwinds_inc/ Transcript: Action rules help to build processes and workflows They're triggered only when a client or technician creates or updates a ticket. In this video, we'll take a look at an example when a CEO opens a help desk ticket. Our goal is to prioritize a CEO help desk ticket and process it as soon as possible. In Web Help Desk, you can navigate to the Action Rules through the Setup menu. Select 'Processes', and then select 'Action Rules' in the menu option. To start a new action rule, click 'New.' Under the Action Rules Info tab, we have several options. The Priority option selects the action rule's priority when multiple action rules are triggered by a new or updated ticket. You can only execute one action rule at a time, and your first action rule could modify the ticket where the remaining action rules are irrelevant. So, it's important to outline the order of your action rules first before you apply them to your tickets so they all work together. For this rule, the priority will be 1. In the Rule Name field, I'll enter "CEO's Ticket - Bump." Now, I'll describe what this rule will do so, it's easy for techs and clients to understand each rule on the Action Rules page. The Cascade option is always enabled by default. Each time a ticket is updated, there could be any number of action rules that match that ticket at the same time. Disabling the Cascade option stops rules with a lower priority than this one from executing at the time of saving. You can decide if the action rule is triggered when you create a ticket or when the ticket is updated. In this example, I want to run the action rule for all ticket updates, every time. Now, I need to define how Web Help Desk will know that the CEO created this ticket. I'll click the 'Criteria' tab and select 'Client' as the defining ticket field. Next, I'll select 'Email' and 'is equal to' in the next two drop-down menus. Finally, I'll enter the CEO's email address in the last field. Now I need to define what happens when the CEO creates a ticket. I'll click the 'Actions' tab, select 'Change Priority' in the first drop-down menu, and set that to 'Critical.' To add another action, just click the '+' button. Here in the Assign To section, I'm going to assign this ticket to my best tech. When the CEO creates a ticket, I also want to send an email to the director as an FYI. I'll add another action, select 'Send Email', and add the director's email address. Recipients is always an action email. Enter the director's email address or another contact, other than the client or tech already assigned to the ticket who should receive this email. Next, enter a subject for the email. Then, in the Template section, I can personalize the message so it applies to the receiver. If I use tags, I can automatically add information about the ticket, such as who the ticket is assigned to, the ticket number, and the due date. You can only use these tags in the Template field. Now, when a ticket is submitted with the CEO's email address as the client, Web Help Desk triggers the action rule and automates the process for you. There are many more and exciting ways you can use action rules. Take a look at all the criteria and action options available to you. Using Web Help Desk, you can automate your unique processes streamline your help desk operations. Check out the video entitled "Parent-Child Relationships" to learn how to use action rules and parent-child relationships that initiate a complex task, such as setting up a new employee.
Views: 2669 solarwindsinc
Views: 159 Oracle Developers
Unified Service Desk (USD) for Microsoft Dynamics 365 provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Microsoft Dynamics 365. This recorded webinar presents business application of Machine Learning to enhance Microsoft Dynamics 365 Unified Service Desk and build a smarter USD solution. Specifically, the following Machine Learning algorithms are explored: Case classification into different categories with a multi-class classifier, User-generated content filtering with a content moderator, Related service offering using a clustering process.
Views: 228 MSDynamicsWorld
http://colettebaronreid.com. In Aug of 2014, Gabrielle Bernstein visited Colette in Toronto on the set of her TV show 'Messages From Spirit' and hung out. While she was there they did a couple of oracle card readings for us.
Views: 10384 Colette Baron-Reid Official