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Customer focus within design
 
04:52
Street furniture is most commonly designed for aesthetic or price reasons and is rarely designed with the involvement of end users. The needs of the older population are often neglected during both the design and commissioning of street furniture. Over the last 200 years life expectancy has increased at a rate of 5 hours per day and the North East is one of the most rapidly ageing regions in the UK. The percentage of the UK population over 65 in 2008 was 16% and has been predicted to grow to 23% in 2033. By designing seating with the needs of older people in mind it is intended that the design will be inclusive for people of all ages. In the case of street furniture there are a number of customers for the product that need to be considered; from the end users, to architects and installers. Designing for your customer is important in providing products that are fit for purpose, visually appealing and available at the right price. Using a process of consultation with groups of older people, architects and estate planners the design was able to be tailored to the needs of each of the customer groups. Factors such as seat height and arm rests are of particular importance when designing for older people. Planners and architects are particularly interested in areas such as maintenance, installation and aesthetics. By identifying the needs of each of these customer groups and designing a product which will satisfy these requirements the risk associated with product development was reduced. The design developed has a number of features that make it suitable for use by elderly people. Features such as the height of the seat, angle of the seat back and arm rests have been designed with older users in mind. The seating developed is modular and can be put together in a number of configurations to cater for all locations. Film produced by Bdaily Business Network Northeast 2011 http://bdaily.info
Views: 358 bdailynews
The first secret of great design | Tony Fadell
 
16:42
As human beings, we get used to "the way things are" really fast. But for designers, the way things are is an opportunity ... Could things be better? How? In this funny, breezy talk, the man behind the iPod and the Nest thermostat shares some of his tips for noticing — and driving — change. TEDTalks is a daily video podcast of the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more. Find closed captions and translated subtitles in many languages at http://www.ted.com/talks/tony_fadell_the_first_secret_of_design_is_noticing Follow TED news on Twitter: http://www.twitter.com/tednews Like TED on Facebook: https://www.facebook.com/TED Subscribe to our channel: http://www.youtube.com/user/TEDtalksDirector
Views: 880945 TED
The Art of Engineering:  Industrial Design at Delta Faucet
 
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Ever wonder who designs every day objects like your kitchen faucet? We head to Delta Faucet to meet Jordan, an industrial designer who works with engineers to take creative sketches from concept to functional art. Design and function come together in this fascinating episode! Follow us on Twitter https://twitter.com/artrageoussnate Follow us on Instagram https://instagram.com/artrageousnate Follow us on Facebook https://www.facebook.com/artrageouswithnate
Views: 84635 Artrageous with Nate
Paul-Ranky-Design-For-Customer-Requirements-cimwareukandusa-Clip-1W.mov
 
02:39
Full program at www.cimwareukandusa.com Professor Ranky's DVD Video Library Digital Product Design: Design For Customer Requirements: Parts 1, 2, 3 & 4 The DVD Quatro Set: An Introduction To Customer Requirements Analysis, Sustainable Green Design and Other Use-cases, Analytical Methods, Software Tools, Customer-Centered Product, Process and Service System Demonstrations An In-depth Customer Focused Design Analysis, Use Cases & Tools Written, Presented, Edited, and Produced by Professor Paul G. Ranky, PhD, NJIT, USA Full program at www.cimwareukandusa.com Level: Product and process design engineers and managers keen to satisfy customer requirements, industrial engineers, sustainable green design-focused engineers and managers, PLM (Product Lifecycle Management) engineers, manufacturing systems engineers, IT and software developers, quality & operations managers, and others, interested in designing products, processes and service systems with a customer-focus. Also ideal for undergraduate / graduate education and research in sustainable lean six-sigma-focused product design, green design and waste reduction. Industrial Sponsors/ Contributors include with special thanks to Bentley, Ferrari, Mercedes-Benz, Denso Manufacturing, Michigan, Inc., USA, Harley Davidson, USA, The city of Paris, France, Osaka, and Tokyo, in Japan, Budapest, in Hungary, Europe, Toyota USA, GM Corvette, CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: This publication is a professional quality DVD video & 3D interactive eBook DVD Quatro Set, meaning three video DVDs and one 3D eBook on computer readable DVD-ROM, covering enjoyable use-cases, and some of the most important QFD (Quality Function Deployment) - CORA (Component -Oriented Requirements Analysis) analytical as well as practical aspects of Customer-Centered Design, within a digital product design & development framework. Having understood the material presented, the product design and development team will have a clear concept, sound methods, and tools for customer-focused design at all levels, and in all processes during product design and development, including service level products & processes. In the DVD Quatro Set Part 1 is a DVD video, taped in the USA, Europe and Japan, introducing the topic, with several customer requirements-focused design examples. Part 2 is a DVD Video, also taped in the USA, Europe and Japan, illustrating the importance of customer focus in product design and product / process development. Part 3 is a DVD video discussion of the rational, the cost issues, and a detailed demonstration of an analytical customer requirements analysis method and Professor Ranky's extended QFD / CORA tool-set. Part 4 is a 3D eBook on DVD, an interactive browser readable electronic book, containing all important diagrams, images, calculations, interactive 3D objects, video clips, text explanations, etc. the design team needs to calculate with their own data. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, and/or computer. Approximate length P1=35, P2=35, P3=56 minutes, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Also available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available as soon as the HD DVD standard is finalized. The 3D eBook (approximately 400 screens, Part 4 in this set) is a browser readable DVD. To execute the spreadsheets you'll need an MS Excel compatible tool (not included). It runs on a multimedia Mac, PC or Linux. Use a 800 MHz CPU or faster, and 16 bit, 800 x 600 dpi, or better screen resolution. Use a web-browser and QuickTime ver. 7 or later available FREE from: http://www.apple.com/quicktime/download. Please visit www.cimwareukandusa.com for relating titles & products. Full program at www.cimwareukandusa.com
Views: 300 Paul Ranky
Product Development at Radio Flyer: An Innovative Team Focused on Design
 
04:12
Radio Flyer has been designing high quality products that encourage kids and families to get out and play for over 98 years in Chicago, IL. We’ve built an award-winning product development team of industrial designers and mechanical engineers that invent new products and patented innovations each year. We’re looking to grow our team with more “Flyers” who are passionate about innovative product design, and bringing smiles and creating warm memories that last a lifetime.
Views: 1150 Radio Flyer
Paul-Ranky-Design-For-Customer-Requirements-cimwareukandusa-Clip-2W.mov
 
00:31
Full program at www.cimwareukandusa.com Professor Ranky's DVD Video Library Digital Product Design: Design For Customer Requirements: Parts 1, 2, 3 & 4 The DVD Quatro Set: An Introduction To Customer Requirements Analysis, Sustainable Green Design and Other Use-cases, Analytical Methods, Software Tools, Customer-Centered Product, Process and Service System Demonstrations An In-depth Customer Focused Design Analysis, Use Cases & Tools Written, Presented, Edited, and Produced by Professor Paul G. Ranky, PhD, NJIT, USA Full program at www.cimwareukandusa.com Level: Product and process design engineers and managers keen to satisfy customer requirements, industrial engineers, sustainable green design-focused engineers and managers, PLM (Product Lifecycle Management) engineers, manufacturing systems engineers, IT and software developers, quality & operations managers, and others, interested in designing products, processes and service systems with a customer-focus. Also ideal for undergraduate / graduate education and research in sustainable lean six-sigma-focused product design, green design and waste reduction. Industrial Sponsors/ Contributors include with special thanks to Bentley, Ferrari, Mercedes-Benz, Denso Manufacturing, Michigan, Inc., USA, Harley Davidson, USA, The city of Paris, France, Osaka, and Tokyo, in Japan, Budapest, in Hungary, Europe, Toyota USA, GM Corvette, CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: This publication is a professional quality DVD video & 3D interactive eBook DVD Quatro Set, meaning three video DVDs and one 3D eBook on computer readable DVD-ROM, covering enjoyable use-cases, and some of the most important QFD (Quality Function Deployment) - CORA (Component -Oriented Requirements Analysis) analytical as well as practical aspects of Customer-Centered Design, within a digital product design & development framework. Having understood the material presented, the product design and development team will have a clear concept, sound methods, and tools for customer-focused design at all levels, and in all processes during product design and development, including service level products & processes. In the DVD Quatro Set Part 1 is a DVD video, taped in the USA, Europe and Japan, introducing the topic, with several customer requirements-focused design examples. Part 2 is a DVD Video, also taped in the USA, Europe and Japan, illustrating the importance of customer focus in product design and product / process development. Part 3 is a DVD video discussion of the rational, the cost issues, and a detailed demonstration of an analytical customer requirements analysis method and Professor Ranky's extended QFD / CORA tool-set. Part 4 is a 3D eBook on DVD, an interactive browser readable electronic book, containing all important diagrams, images, calculations, interactive 3D objects, video clips, text explanations, etc. the design team needs to calculate with their own data. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, and/or computer. Approximate length P1=35, P2=35, P3=56 minutes, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Also available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available as soon as the HD DVD standard is finalized. The 3D eBook (approximately 400 screens, Part 4 in this set) is a browser readable DVD. To execute the spreadsheets you'll need an MS Excel compatible tool (not included). It runs on a multimedia Mac, PC or Linux. Use a 800 MHz CPU or faster, and 16 bit, 800 x 600 dpi, or better screen resolution. Use a web-browser and QuickTime ver. 7 or later available FREE from: http://www.apple.com/quicktime/download. Please visit www.cimwareukandusa.com for relating titles & products. Full program at www.cimwareukandusa.com
Views: 91 Paul Ranky
Design Thinking: The Key To a Customer-Focused Innovation Strategy
 
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Design Thinking webinar hosted on June 27, 2018. Panel includes: Robert Berris, Kacie Lett and Kierra Greene.
Views: 35 352 Inc
Industrial Design | A day in the life at Johnson Controls
 
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Industrial Designer, Vincent works in the Johnson Controls Automative Design Studio working to create modern designs for environmental friendly air conditioners. His team takes a collaborative approach by making prototypes and refining designs. For more than 125 years, Johnson Controls has enjoyed tremendous global growth. Today, 168,000 employees around the world continue to enable the company's success. They create quality and innovative products, services and solutions for our customers. They seek new and better ways to improve how we work together. They make a difference in their community and for the world. Johnson Controls employees have opportunity to learn and develop, to grow and perform to their fullest potential. They work in an environment that values their ideas, teamwork and personal safety. Our culture expects results, and for those results to be achieved in a customer-focused, respectful manner. For delivering results, our employees are duly recognized and rewarded for their contributions. Learn how you can join the Johnson Controls global team. http://bit.ly/1bE0x2k Web: http://JohnsonControls.com Follow us on Linkedin: http://www.linkedin.com/company/2247?trk=tyah Like us on Facebook https://www.facebook.com/pages/Johnson-Controls/510772352327769 Follow us on Twitter: https://twitter.com/johnsoncontrols
Views: 3180 Johnson Controls
Product Development at Radio Flyer: An Innovative Team Focused on Design
 
01:51
Radio Flyer has been designing high quality products that encourage kids and families to get out and play for over 98 years in Chicago, IL. We’ve built an award-winning product development team of industrial designers and mechanical engineers that invent new products and patented innovations each year. We’re looking to grow our team with more “Flyers” who are passionate about innovative product design, and bringing smiles and creating warm memories that last a lifetime.
Views: 2964 Radio Flyer
Scaling the UX Team at Atlassian: 6 to 126 in 4 years
 
01:03:33
You'll learn: - How to lead design teams through periods of rapid growth - How to change design processes, build design culture, and scale teams over time - How to engage engineering and product teams to create a customer-focused organization
Views: 2371 UXPin
How to Build a Product Development Process w/ Spotify
 
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👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Don’t forget to follow us on Instagram: http://bit.ly/2eHmfJp Get the presentation slides here: http://bit.ly/2gLexl2 Find out more about us: http://bit.ly/2xPj8a8 💻 How to build a product development process? Companies treat the role of product management differently. Miles Lennon, Product Manager at Spotify, shared how they articulate the product development process at Spotify and the role of a PM. Miles Lennon has been developing software products at early and growth stage companies for about 10 years. Currently he is a Sr. Product Manager at Spotify where he focuses on developing tools for artists to grow their careers. Previously he led Spotify's social product area, a small product group focused on connecting friends, tastemakers and artists around music. Prior to that he led product development for GameGround and Tracked.com both of which were early-stage VC-backed startups in the NYC area. Chapter 1 0:11 Talk Goals Chapter 2 0:59 Speaker Background Chapter 3 3:50 Talk Agenda Chapter 4 4:16 Who Are Spotify's Customers? Chapter 5 5:50 What Does Spotify Consider as Its Products? Chapter 6 9:06 Product Lifecycle Chapter 7 13:50 Discovering New Opportunities Chapter 8 15:51 Tools Chapter 9 20:46 What Do We Expect of Product Managers? Chapter 10 29:04 Tech + Design Accountability at Spotify Chapter 11 31:31 Learn Chapter 12 34:53 Choose Chapter 13 39:40 Frame ABOUT US: We host product management, data and coding events every week in Silicon Valley, San Francisco, Los Angeles, Santa Monica, Orange County and New York. Click here to see what we have coming up: http://bit.ly/2xP0dMJ Product School is the world’s first tech business school. We offer certified Product Management, Coding, and Data courses; our instructors are real-world managers working at top tech companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal, and Netflix. Our classes are part-time, designed to fit into your work schedule, and the campuses are located in Silicon Valley, San Francisco, New York, Orange County and Los Angeles. Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. If you want to become a product manager in 8 weeks, see our upcoming courses here: http://bit.ly/2xPj8a8 📓 The Product Book has arrived! Learn how to become a great Product Manager. On sale for a limited time. Get your copy here: http://amzn.to/2uJqg9A #ProductManagement #ProductSchool #Upskill #TechEducation #Education #Product #TechStartup #FinTech #Business #ProductManager #ProdMgmt
How do focus groups work? - Hector Lanz
 
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View full lesson: http://ed.ted.com/lessons/how-do-focus-groups-work-hector-lanz Focus groups have been widely used by organizations and individuals to find out how their products and ideas will be received by an audience. From the usage of household products to a politician’s popularity, almost everything can be explored with this technique. But how are focus groups put together? And how did they come about in the first place? Hector Lanz explains how focus groups work. Lesson by Hector Lanz, animation by Compote Collective.
Views: 323593 TED-Ed
FOCUS Framework: How to Find Product-Market Fit
 
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The Lean Startup and Customer Development workbook series which shows you what to test, when to test, and how to test to find Product-Market Fit. http://TheFocusFramework.com
Design Thinking & Innovation | UC Berkeley Executive Education
 
01:12:37
Dr. Sara Beckman discusses design thinking, merging design and product development, creating transformative customer experiences and more in this InFocus Podcast. Dr. Beckman is the Program Director for the UC Berkeley Executive Education program, Product Management. Dr. Sara Beckman teaches new product development and manufacturing and operations management at the University of California’s Haas School of Business. In nearly twenty years at the Haas School, she has developed, institutionalized and directed the school’s Management of Technology Program, initiated new courses on design, entrepreneurship in biotechnology, and new product development, won four awards from MBA students for excellence in teaching, and received the Berkeley campus Distinguished Teaching Award. http://executive.berkeley.edu/programs/product-management
Views: 2214 berkeleyexeced
What precedes digital transformation? How do you start and stay customer focused?
 
04:04
At our Put it to the Panel event on "Designing for Digital Transformation - A customer centric approach", Aquent panel moderator, Bastiaan Storm asks our panel "What precedes digital transformation? And how do you start and stay customer focused?" Our panelists were: - Monique Rappell, Head of Experience Design, Great Ideas Grant @ ABC - Dan Martin Smith, Director of Human Centred Design, Business Bank @ Westpac - Gerry Scullion, Director and Principal HCD Design Consultant @ Humana Design - Erietta Sapounakis, Product Design Team Manager @ Telstra - Kelsey Schwynn, General Manager @ Today Sydney Event organised by Firebrand Talent, Aquent and Vitamin T and hosted by Vivant.
Views: 86 FirebrandTalent
Product Management View Webinar Series - The Path to User Focused Products
 
05:02
VIEW THE FULL PRESENTATION HERE http://grandview.rymatech.com/2006/118-the-path-to-user-focused-products.html Delivering truly customer focused and more importantly USER focused products is a challenge for many software and services vendors. That is why webMethods has long used Practical Product Management best practices to shape our product development lifecycle. Recently we revamped our PLC to include a much greater focus on the users, user experience, and design. We did this without increasing our team size and we did this while shortening the overall release cycle. In this session we'll share some of our "user focused" secrets with you and give you practical ways to incorporate them into your existing process.
Views: 58 rymatech
Interior Automotive Design  | A day in the life at Johnson Controls
 
02:01
Senior Designer, Automotive Electronics & Interiors, Shiming is in charge of the automotive interior design team in Shanghai. Shiming's key focus is vehicle design from the end user's point of view, including the graphics and fabrics that make up the interior that emphasize safety and make features easily accessible to drivers. For more than 125 years, Johnson Controls has enjoyed tremendous global growth. Today, 168,000 employees around the world continue to enable the company's success. They create quality and innovative products, services and solutions for our customers. They seek new and better ways to improve how we work together. They make a difference in their community and for the world. Johnson Controls employees have opportunity to learn and develop, to grow and perform to their fullest potential. They work in an environment that values their ideas, teamwork and personal safety. Our culture expects results, and for those results to be achieved in a customer-focused, respectful manner. For delivering results, our employees are duly recognized and rewarded for their contributions. Learn how you can join the Johnson Controls global team. http://bit.ly/1bE0x2k Web: http://JohnsonControls.com Follow us on Linkedin: http://www.linkedin.com/company/2247?trk=tyah Like us on Facebook https://www.facebook.com/pages/Johnson-Controls/510772352327769 Follow us on Twitter: https://twitter.com/johnsoncontrols
Views: 5881 Johnson Controls
Paul-Ranky-Design-For-Customer-Requirements-cimwareukandusa-Clip-4W.mov
 
01:18
Full program at www.cimwareukandusa.com Professor Ranky's DVD Video Library Digital Product Design: Design For Customer Requirements: Parts 1, 2, 3 & 4 The DVD Quatro Set: An Introduction To Customer Requirements Analysis, Sustainable Green Design and Other Use-cases, Analytical Methods, Software Tools, Customer-Centered Product, Process and Service System Demonstrations An In-depth Customer Focused Design Analysis, Use Cases & Tools Written, Presented, Edited, and Produced by Professor Paul G. Ranky, PhD, NJIT, USA Full program at www.cimwareukandusa.com Level: Product and process design engineers and managers keen to satisfy customer requirements, industrial engineers, sustainable green design-focused engineers and managers, PLM (Product Lifecycle Management) engineers, manufacturing systems engineers, IT and software developers, quality & operations managers, and others, interested in designing products, processes and service systems with a customer-focus. Also ideal for undergraduate / graduate education and research in sustainable lean six-sigma-focused product design, green design and waste reduction. Industrial Sponsors/ Contributors include with special thanks to Bentley, Ferrari, Mercedes-Benz, Denso Manufacturing, Michigan, Inc., USA, Harley Davidson, USA, The city of Paris, France, Osaka, and Tokyo, in Japan, Budapest, in Hungary, Europe, Toyota USA, GM Corvette, CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: This publication is a professional quality DVD video & 3D interactive eBook DVD Quatro Set, meaning three video DVDs and one 3D eBook on computer readable DVD-ROM, covering enjoyable use-cases, and some of the most important QFD (Quality Function Deployment) - CORA (Component -Oriented Requirements Analysis) analytical as well as practical aspects of Customer-Centered Design, within a digital product design & development framework. Having understood the material presented, the product design and development team will have a clear concept, sound methods, and tools for customer-focused design at all levels, and in all processes during product design and development, including service level products & processes. In the DVD Quatro Set Part 1 is a DVD video, taped in the USA, Europe and Japan, introducing the topic, with several customer requirements-focused design examples. Part 2 is a DVD Video, also taped in the USA, Europe and Japan, illustrating the importance of customer focus in product design and product / process development. Part 3 is a DVD video discussion of the rational, the cost issues, and a detailed demonstration of an analytical customer requirements analysis method and Professor Ranky's extended QFD / CORA tool-set. Part 4 is a 3D eBook on DVD, an interactive browser readable electronic book, containing all important diagrams, images, calculations, interactive 3D objects, video clips, text explanations, etc. the design team needs to calculate with their own data. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, and/or computer. Approximate length P1=35, P2=35, P3=56 minutes, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Also available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available as soon as the HD DVD standard is finalized. The 3D eBook (approximately 400 screens, Part 4 in this set) is a browser readable DVD. To execute the spreadsheets you'll need an MS Excel compatible tool (not included). It runs on a multimedia Mac, PC or Linux. Use a 800 MHz CPU or faster, and 16 bit, 800 x 600 dpi, or better screen resolution. Use a web-browser and QuickTime ver. 7 or later available FREE from: http://www.apple.com/quicktime/download. Please visit www.cimwareukandusa.com for relating titles & products. Full program at www.cimwareukandusa.com
Views: 613 Paul Ranky
11/18 How to build the customer journey?
 
01:36
Traditionally technology design has focused on the use of the product or service. The user interface and the actual use once the customers have purchased the thing. Well… to put it simply, if your customers never become aware of your service, then awareness is definitely your most critical usability problem to solve. Another wrong way to think about the customer journey is to see it only as marketing and nothing much to do with the actual service. Risto Sarvas, professor & service designer, explains how to build customer journeys in Lean Service Creation and learn more by downloading the free Handbook & Tools from https://www.leanservicecreation.com Check out also the 17 other short videos :) --- FOLLOW US https://www.leanservicecreation.com Twitter: http://twitter.com/LSCCommunity Facebook: https://www.facebook.com/groups/leanservicecreation/ LinkedIn: https://www.linkedin.com/groups/8537772
Paul-Ranky-Design-For-Customer-Requirements-cimwareukandusa-Clip-3W.mov
 
00:54
Please consider supporting my next trip, and the cost of continuously updating my gear, here: http://www.patreon.com/DiveTrackExplore MANY THANKS! Full program at www.cimwareukandusa.com Professor Ranky's DVD Video Library Digital Product Design: Design For Customer Requirements: Parts 1, 2, 3 & 4 The DVD Quatro Set: An Introduction To Customer Requirements Analysis, Sustainable Green Design and Other Use-cases, Analytical Methods, Software Tools, Customer-Centered Product, Process and Service System Demonstrations An In-depth Customer Focused Design Analysis, Use Cases & Tools Written, Presented, Edited, and Produced by Professor Paul G. Ranky, PhD, NJIT, USA Full program at www.cimwareukandusa.com Level: Product and process design engineers and managers keen to satisfy customer requirements, industrial engineers, sustainable green design-focused engineers and managers, PLM (Product Lifecycle Management) engineers, manufacturing systems engineers, IT and software developers, quality & operations managers, and others, interested in designing products, processes and service systems with a customer-focus. Also ideal for undergraduate / graduate education and research in sustainable lean six-sigma-focused product design, green design and waste reduction. Industrial Sponsors/ Contributors include with special thanks to Bentley, Ferrari, Mercedes-Benz, Denso Manufacturing, Michigan, Inc., USA, Harley Davidson, USA, The city of Paris, France, Osaka, and Tokyo, in Japan, Budapest, in Hungary, Europe, Toyota USA, GM Corvette, CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: This publication is a professional quality DVD video & 3D interactive eBook DVD Quatro Set, meaning three video DVDs and one 3D eBook on computer readable DVD-ROM, covering enjoyable use-cases, and some of the most important QFD (Quality Function Deployment) - CORA (Component -Oriented Requirements Analysis) analytical as well as practical aspects of Customer-Centered Design, within a digital product design & development framework. Having understood the material presented, the product design and development team will have a clear concept, sound methods, and tools for customer-focused design at all levels, and in all processes during product design and development, including service level products & processes. In the DVD Quatro Set Part 1 is a DVD video, taped in the USA, Europe and Japan, introducing the topic, with several customer requirements-focused design examples. Part 2 is a DVD Video, also taped in the USA, Europe and Japan, illustrating the importance of customer focus in product design and product / process development. Part 3 is a DVD video discussion of the rational, the cost issues, and a detailed demonstration of an analytical customer requirements analysis method and Professor Ranky's extended QFD / CORA tool-set. Part 4 is a 3D eBook on DVD, an interactive browser readable electronic book, containing all important diagrams, images, calculations, interactive 3D objects, video clips, text explanations, etc. the design team needs to calculate with their own data. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, and/or computer. Approximate length P1=35, P2=35, P3=56 minutes, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Also available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available as soon as the HD DVD standard is finalized. The 3D eBook (approximately 400 screens, Part 4 in this set) is a browser readable DVD. To execute the spreadsheets you'll need an MS Excel compatible tool (not included). It runs on a multimedia Mac, PC or Linux. Use a 800 MHz CPU or faster, and 16 bit, 800 x 600 dpi, or better screen resolution. Use a web-browser and QuickTime ver. 7 or later available FREE from: http://www.apple.com/quicktime/download. Please visit www.cimwareukandusa.com for relating titles & products. Full program at www.cimwareukandusa.com
Views: 122 Paul Ranky
Product Design for Tomorrow by Cennydd Bowles at Mind the Product 2013
 
29:41
It’s easy to joke about the retro-futurism of the 1950’s with its kitsch views and inaccurate predictions, but we all still love it. We’re all excited about technology and digital product design, but what does it hold for our future? What are the opportunities and challenges ahead of us? In this excellent talk from Mind the Product 2013, Cennydd Bowles discusses this through three themes; Diversity – the one word future for technology, because everything is diversifying from inputs to outputs and the context in which we use them. Materials – expanding on just content with motion, sound, sensors and time. Fluidity – all these changes and opportunities demand a new fluidity amongst those of us building new digital products – from tools to skills and processes. Cennydd is a Digital Product Designer at Twitter. Over the past decade – including a stint at acclaimed consultancy Clearleft – he has advised dozens of companies on the benefits of customer-focused design. Cennydd is also the co-author of Undercover User Experience Design and writes a monthly column for A List Apart.
Views: 18 Mind the Product
Why should companies design products based on the customer experience? By Stephen Wunker
 
02:08
Stephen Wunker is a specialist in new markets, he combines world-class strategy consulting and entrepreneurial skills. Wunker is the author of Capturing New Markets: How Smart Companies Create Opportunities Others Don't, named one of the five Best Business Books of 2011, as well as co-author of Jobs to be Done: A Roadmap for Customer Centered Innovation (Amacom, 2016). Steve has a long track record of creating successful ventures for his own companies and on behalf of clients. #DESCRIPTION Stephen Wunker talks about why it is so important that companies have a full understanding of the reasons that consumers choose particular products. He uses examples of several premium products to underscore the principle that consumers will pay more for a product if that product allows them to feel part of the creative process or it sells an experience. Subscribe for more SarderTV: http://bit.ly/1osk5yg Follow our Official Twitter: http://bit.ly/1tIwTzK Check out exclusive SarderTV content: Web - http://bit.ly/1xpv37D Facebook - http://on.fb.me/1EbljQi #ABOUT SARDERTV SarderTV is an independent, educational media company, focusing on the subjects that fascinate, inspire and teach executives. Because the relationship between success and learning is parallel, SarderTV provides exclusive interviews with the authors, leaders, and taste makers currently affecting industry. Led by Russell Sarder and a team of dynamic and creative programming and content creators, experienced leadership and seasoned advisors, SarderTV launched in 2012. SarderTV is an exciting, forward thinking media company focused on the promotion of learning
Views: 9 Russell Sarder
How to Build User Focused Products by Oscar Health Dr of Product
 
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A Product Management event in New York about Building User Focused Products by Oscar Health Dr of Product 👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Check us out on Instagram: http://bit.ly/2eHmfJp Get the presentation slides here: https://prdct.school/2BXp30U Find out more about us: https://prod.school/2UplWpC 💻 ABOUT US: Product School is the world’s first tech business school. We offer certified Product Management, Coding, Data, Digital Marketing and Blockchain courses; our instructors are real-world product managers working at top tech companies, such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal and Netflix. Our classes are part-time, designed to fit into your work schedule. Our campuses are online and in 15 cities worldwide, including Silicon Valley, New York, Los Angeles and London. See our upcoming courses here: https://prod.school/2UplWpC In addition to classes, each of our campuses hosts weekly events with top industry professionals about Product Management, Data, Coding, Digital Marketing and Blockchain. Click here to see what we have coming up: https://prod.school/2QeSynA Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. 📓 The Product Book has arrived! Learn how to become a great Product Manager. Get your copy here: https://prod.school/2StJ1FU #ProductManagement #ProductSchool #Upskill #TechEducation #Business #ProdMgmt #ProductManager #Product #PM #IT #Management #PMP #ProductDesign #FinTech
Sneak Peek: You Have to Be Customer Focused by Yahoo! Product Manager
 
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Short video about getting curious about your company. See the full video here: http://bit.ly/2ozoALh 👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Check us out on Instagram: http://bit.ly/2eHmfJp Find out more about us: http://bit.ly/2CMwlSo 💻 ABOUT US: We host product management, data and coding events every week in Silicon Valley, San Francisco, Los Angeles, Santa Monica, Orange County and New York. Click here to see what we have coming up: http://bit.ly/2t57ZDG Product School is the world’s first tech business school. We offer certified Product Management, Coding, and Data courses; our instructors are real-world managers working at top tech companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal, and Netflix. Our classes are part-time, designed to fit into your work schedule, and the campuses are located in Silicon Valley, San Francisco, New York, Orange County and Los Angeles. Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. If you want to become a product manager in 8 weeks, see our upcoming courses here: http://bit.ly/2CMwlSo 📓 The Product Book has arrived! Learn how to become a great Product Manager. On sale for a limited time. Get your copy here: http://amzn.to/2uJqg9A #ProductManagement #ProductSchool #Upskill #TechEducation #Education #Product #TechStartup #FinTech #Business #ProductManager #ProdMgmt
DEF CON 25 Crypto and Privacy Village - Alisha Kloc - Privacy is Not An Add On:Designing for Privacy
 
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You want to design customer-focused, easy-to-use products that your customers will love - but you aren’t doing your job if you wait until the last minute (or beyond!) to think about privacy. Tacking on privacy features as an afterthought isn’t only bad for your users, it’s also bad for your company. Privacy starts with your backend systems and carries forward through your product development cycle, your user testing, your product release, and all the way to your customer support. Learn how to build privacy into your products from the ground up, and create an awesome privacy story for both your company and your users.
Views: 1542 DEFCONConference
Development of Tools to improve efficiency Industrial and Engineering Design
 
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Kato Laboratory Department of Mechanical Engineering, Faculty of Science and Technology, Keio University "Development of Tools to improve efficiency Industrial and Engineering Design" The Kato Laboratory in the Department of Mechanical Engineering, Faculty of Science and Technology, Keio University is conducting research on design theory and methodology for effective design that is crucial to ptoduct developments, and it also researches product design that applies the theory and methodology. "User demands for products have become diversified in recent years. As a result, not only are products becoming more complex with greater functionality, their design processes have also become more complex. At our lab, we are conducting research on techniques and tools so that product design can be carried out more effectively and efficiently." The Kato Laboratory conducts research on three main topics: optimal design, in which multiple specifications and evaluations concerning design are optimized; design management, in which specifications and processes are managed and design reworkings are minimized; and Kansei (sensitivity) design, in which people's feelings and impressions are valued. "Within optimal design, Our Laboratory is particularly focused on robust optimal design. Optimal design sets design parameters for best performance, while robust optimal design is not only concerned with performance quality, it also aims to reduce performance variation due to product user or usage environment. Although it may appear that the only variable added is variation, in fact when variation is taken into consideration, the amount of calculations needed for optimization greatly increases. Our Laboratory is developing an algorithm for efficient optimization." In addition, research on design management involves the study of techniques to support accurate and smooth operations sought by designers. "Designers do their design work while organizing and and arranging a huge number of the items that must be addressed in the design process. If this does not go well, design reworkings will occur due to the design and specification changes, which leads to increased development costs and time. As such, design management is very important. Our Laboratory is developing an analysis tool for organizing the relationship between the numerous items." The Kato Laboratory uses the techniques of quality function deployment and design structure matrix—which are capable of organizing complex relationships between items such as customer design requests, function, physical characteristics, and parts—to develop tools that can visually display these relationships in an easy to understand manner. The laboratory is also developing products that use these tools. In research on Kansei design, methods to evaluate beauty of two- and three-dimensional shapes are being studied. "As with the golden ratio that is found in many works of art and architecture, shapes considered to be “beautiful” are said to be characterized by some hidden rule. If this rule can be discovered and “beauty” is quantified, it can be used to support styling design of products." "Our Laboratory is focused on curved lines and surfaces and proposed a system for evaluating cognitive features of shapes said to influence beauty, including complexity and order, which uses an index related to curvature variation." In addition, the Kato Laboratory uses Near-infrared Spectroscopy (NIRS) equipment to measure cerebral blood flow changes as it aims to quantitatively evaluate impressions felt by people when they see a design. Focused on these three research areas, by quantifying the design process and people's sensitivities, the Kato Laboratory is aiming to bring about AI-coordinated design and automated design. "Through this research, we want to improve the design activity, and to contribute if even in a small way to the manufacturing industry."
The Customer Development Process. 2 Minutes to See Why
 
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The Customer Development Process explained.
Views: 34598 steve blank
Harvard i-lab | Understanding Medical Device Development
 
01:26:42
The healthcare industry is a hot bed of innovation. A convergence of new technologies, connectivity, big data and analytic models are creating a multitude of opportunities to improve health outcomes and reinvent platforms for device and service businesses. Working in a regulated industry requires special considerations that can prove challenging for the uninitiated. From concept generation to launch, this session, led by Aidan Petrie, Chief Innovation Officer of Ximedica, will provide an overview of six essential components of successful product development specific to the development of medical devices and healthcare products. We will start with a discussion around the regulatory considerations that drive many of the activities surrounding each of the development phases and then cover step-by-step each phase of development including an overview of funding milestones and potential sources. Part how-to, part know-how the aim of this short workshop is to equip anyone who is currently trying to bring a product to market or may do in the future with a high level view from experts in the field. Ximedica is the largest product developer the country that is focused solely on the medical space. Our clients range from Fortune 30, VC's, university incubators and everything in between.
Air Porter Update #2: Shaping the design direction
 
01:54
https://www.sfbags.com/pages/air-porter-design-team We’ve received numerous inquiries to make an in-flight carry-all. We'd love your help in designing it. We’d like to share some sketches based on your feedback. Please take a look and let us know if we’re going in the right direction. — WaterField Designs invites customers and air travelers to participate in developing the next generation in-flight travel case, the Air Porter. Frustrated with limited legroom, smaller seats and differing airplane configurations, Waterfield customers frequently request a convenient travel accessory case to keep necessities readily available in-flight. WaterField is tackling the challenge and involving customers in the process from idea to production. WaterField’s initial survey, live now, received over 1,000 responses within the first four hours. “We all travel with devices and necessities we need to access throughout our flight, just as in-flight space becomes increasingly limited,” explained company owner, Gary Waterfield. “We love working with customers this early in the process, because we know our end-product will specifically meet their needs.” WaterField’s first Air Porter video provides an overview of the collaborative project, and a frequent flyer survey, now open, is collecting data about customer’s in-flight needs. Periodic video updates will inform contributors of design developments and provide them with the continued opportunity to contribute feedback. WaterField will iterate the Air Porter design until it truly meets the needs of those who will use it. Since its inception twenty years ago, WaterField Designs, an innovative leader in custom laptop sleeves, bags and device-specific cases, has incorporated customer feedback into product designs. Its classic laptop Sleevecase was designed in 2000 for members of the Media Lab at a prestigious tech university looking for custom-fit PC laptop protection. More recently, WaterField used Kickstarter to design the Intrepid Travel Wallet—a hybrid wallet, phone and travel document case that was over-funded by 1000%. This year, WaterField worked with gaming enthusiasts to develop Nintendo Switch cases, employing a collaborative process that resulted in three different products, each for different use scenarios. Now WaterField builds on its customer-focused tradition as it develops the Air Porter in-flight carryall. Take our latest survey to provide your input and sign up for email updates to be the first to see design updates: https://www.sfbags.com/pages/air-porter-design-team SUBSCRIBE to be the first to know anytime WaterField announces a new product. JOIN WaterField on Facebook: https://www.facebook.com/waterfielddesigns/ Instagram: https://www.instagram.com/sfbags/ Twitter: https://twitter.com/SFBags Pinterest: https://www.pinterest.com/sfbags/ LinkedIn: https://www.linkedin.com/in/heygary/
Views: 1644 WaterField Designs
Product’s Perception And The Needs Of Its Customers – Karolis Kosas
 
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From its very beginning YPlan positioned itself as a curated events' platform, catering to those looking to discover hidden gems that London, New York and other metropolises have to offer. Such premise was applauded and raved about by the customers in focus groups and app reviews. However, the data shows that YPlan's best sellers are hardly your niche long-tail events. In fact, among the top 10 you have best deals for cinema, 50 Cent's gig at O2 and Sunset Safari at London Zoo. In other words, customers want bizarre and unorthodox, however they buy mainstream names and big discounts. How to address such divergence in the product's perception and the reality that generates the revenue without loosing your cool and the trust of users? Karolis will talk about the editorial, social and utilitarian layers of the product utilised to reconcile the consumers' beliefs and their pragmatic needs. -------------------------------------------------- ABOUT KAROLIS Karolis specializes in interactive product design. He is currently a leading UI / UX design team at YPlan. In 9+ years he has worked with impactful organizations and products, including Samsung User Experience Lab, Google, TuneIn, Rapt Studio, Ravel Law and the Barbican Centre. Slides: http://www.jam2015.london/docs/presentation/karolis-kosas.pdf
Views: 152 JAM London
Paul-Ranky-DesignForManuf-Assy-cimwareukandusa-Clip-2W.mov
 
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Full program at www.cimwareukandusa.com, Professor Ranky's DVD Video Library Digital Product Design: Design for Manufacturing (DFM) and Assembly (DFA) Principles, and Practical (Green) Product Design Examples Level: Product, process designers and managers, digital design and manufacturing engineers, industrial engineers, manufacturing and assembly system design engineers, quality control engineers, industrial designers, maintenance system design engineers and managers. Ideal for undergraduate / graduate education and research in product / process design, DFM , DFA, DFQ, (Design for Manufacturing, Assembly, Quality, Disassembly), Concurrent Engineering, PLM (Product Lifecycle Management), CAD / CAM, TQM, industrial engineering, industrial design, and others. Several sections and cases could be used even for high school students and technicians learning/ exploring customer-focused product/process/assembly/disassembly/ maintenance service design challenges. Industrial Sponsors/ Contributors include with special thanks to Yamazaki Mazak, USA and Japan, Belkin Inc., Robonova Hitech, USA, Richard G. Ranky BS(Hons), CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: Professional quality product/ process design engineering skills, besides a strong analytical, digital design and digital manufacturing / assembly engineering foundation, call for some basic and often very simple design rules. In this program Professor Ranky introduces, and to some extent illustrates several basic product design, process design, design for manufacturing / assembly, and other design rules with simple and practical mechanical and electro-mechanical product and process examples. In particular, the rules and principles discussed with examples include: design for manufacturing and assembly, disassembly, sustainable green product / process design issues, cost, the concept of designing components, modules, and systems that can be assembled, as well as disassembled, design parts for ease of fabrication, some multi-axes CNC machining principles, layered assembly principles, the principle of 'z' stacking for assembly / disassembly, modular design principles, some part handling issues, automated assembly challenges, and others. Disclaimer: please note, that all opinions expressed in this program are Paul G. Ranky's personal opinions, based on his own judgement, and have no reflections on any other party. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, or computer. Approximate length 30 mins, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Furthermore available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available. Please visit on the web www.cimwareukandusa.com for available formats, and further relating titles & products.
Views: 371 Paul Ranky
How can companies bring consumers into the product design process? By Stephen Wunker
 
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Stephen Wunker is a specialist in new markets, he combines world-class strategy consulting and entrepreneurial skills. Wunker is the author of Capturing New Markets: How Smart Companies Create Opportunities Others Don't, named one of the five Best Business Books of 2011, as well as co-author of Jobs to be Done: A Roadmap for Customer Centered Innovation (Amacom, 2016). Steve has a long track record of creating successful ventures for his own companies and on behalf of clients. #DESCRIPTION Stephen Wunker describes how he envisions consumers participating in the product design process and at what step in the strategy they would be the most helpful. He talks about the need for product testing on whether the proposed product provides consumers with the solutions they need. Subscribe for more SarderTV: http://bit.ly/1osk5yg Follow our Official Twitter: http://bit.ly/1tIwTzK Check out exclusive SarderTV content: Web - http://bit.ly/1xpv37D Facebook - http://on.fb.me/1EbljQi #ABOUT SARDERTV SarderTV is an independent, educational media company, focusing on the subjects that fascinate, inspire and teach executives. Because the relationship between success and learning is parallel, SarderTV provides exclusive interviews with the authors, leaders, and taste makers currently affecting industry. Led by Russell Sarder and a team of dynamic and creative programming and content creators, experienced leadership and seasoned advisors, SarderTV launched in 2012. SarderTV is an exciting, forward thinking media company focused on the promotion of learning
Views: 2 Russell Sarder
UBC MBA Business Innovation Career Track
 
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Business Innovation is designed for budding entrepreneurs to kick-start new business ventures -- or for "intrapreneurs" who want to build innovation and manage creative product development in an existing company. You'll focus on creativity, change management, new product development, entrepreneurial finance, customer-focused design and business development. More information: http://bit.ly/buildinnovation
Views: 3839 UBC MBA
Paul-Ranky-DesignForManuf-Assy-cimwareukandusa-Clip-1W.mov
 
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Full program at www.cimwareukandusa.com, Professor Ranky's DVD Video Library Digital Product Design: Design for Manufacturing (DFM) and Assembly (DFA) Principles, and Practical (Green) Product Design Examples Level: Product, process designers and managers, digital design and manufacturing engineers, industrial engineers, manufacturing and assembly system design engineers, quality control engineers, industrial designers, maintenance system design engineers and managers. Ideal for undergraduate / graduate education and research in product / process design, DFM , DFA, DFQ, (Design for Manufacturing, Assembly, Quality, Disassembly), Concurrent Engineering, PLM (Product Lifecycle Management), CAD / CAM, TQM, industrial engineering, industrial design, and others. Several sections and cases could be used even for high school students and technicians learning/ exploring customer-focused product/process/assembly/disassembly/ maintenance service design challenges. Industrial Sponsors/ Contributors include with special thanks to Yamazaki Mazak, USA and Japan, Belkin Inc., Robonova Hitech, USA, Richard G. Ranky BS(Hons), CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: Professional quality product/ process design engineering skills, besides a strong analytical, digital design and digital manufacturing / assembly engineering foundation, call for some basic and often very simple design rules. In this program Professor Ranky introduces, and to some extent illustrates several basic product design, process design, design for manufacturing / assembly, and other design rules with simple and practical mechanical and electro-mechanical product and process examples. In particular, the rules and principles discussed with examples include: design for manufacturing and assembly, disassembly, sustainable green product / process design issues, cost, the concept of designing components, modules, and systems that can be assembled, as well as disassembled, design parts for ease of fabrication, some multi-axes CNC machining principles, layered assembly principles, the principle of 'z' stacking for assembly / disassembly, modular design principles, some part handling issues, automated assembly challenges, and others. Disclaimer: please note, that all opinions expressed in this program are Paul G. Ranky's personal opinions, based on his own judgement, and have no reflections on any other party. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, or computer. Approximate length 30 mins, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Furthermore available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available. Please visit on the web www.cimwareukandusa.com for available formats, and further relating titles & products.
Views: 222 Paul Ranky
InventionHome can help patent, design and license your invention for royalties - Call 1-866-844-6512
 
01:36
We are an invention and product marketing company focused on helping inventors and entrepreneurs through the invention and patent process with the ultimate goal of finding companies to license or wholesale their client’s innovative products, patents or ideas.
Views: 6711 InventionHome
Customer Experience Metrics Will Improve Your Company's Performance
 
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There are lots of ways to measure employee performance, and at many companies it comes down to how much money the employee saves or makes for the company. But changing the mindset and the performance metrics within an organization can have a huge effect on improving customer experience and your company’s performance. In marketing and sales, performance is typically measured on how much money each employee or team made for the company, and customer service is normally measured by how much money an employee has saved by cutting costs. These goals are typically linked back to the overall goals and focus of the company. The board of directors is focused on shareholder value, stock price, and financial performance, while the CEO and other C-level executives want to please the board and focus on financial improvements and sales. However, if a company is focused solely on financial metrics, it becomes very clear to the customers as the customer experience slips. Focusing solely on profits hurts the employee experience and the stock price because customers will flee if they feel they aren’t important to the company. If you’re only measuring your company’s and employees’ performance on how much money is made or saved, customer experience gets left behind. You are what you measure, which means measuring customer experience needs to be a focus on the company if you want happy customers to stick around. Switching the focus and metrics from solely finances to a focus on the customer can lead to a near-instant improvements in company culture and the quality of the products and services. That’s because everyone will realize that their job has an impact on the customer experience even if they aren’t interacting directly with the customer. Consider the example of a bakery: it’s not just the person at the cash register selling the cake that impacts customer experience. There are also factors from people like the person who bought the ingredients, made the cake, chose the packaging, manufactured the kitchen equipment, and more. All of these little things contribute to how a customer views and interacts with your company. If the focus is on financial metrics, many of these pieces could get left behind or forgotten, which would hurt the total experience. While it’s important to measure financial progress, performance metrics should also be tied to customer experience. Without a customer focus, companies won’t forget why they went into business in the first place—to serve the customers. ------------------------------------ BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016. Book: https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=asap_bc?ie=UTF8 Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com YouTube Channel: http://www.youtube.com/c/BlakeMorganCustExp Newsletter: http://eepurl.com/bwGzEn
Views: 8575 Blake Morgan
How Product Focused Entrepreneurs Can Engineer Successful Sales Campaigns
 
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http://artofthekickstart.com/ccs8 http://artofthekickstart.com/show In This Particular Episode of Crowdfunding Case Studies We Cover Appealing to your ideal customer Personality and professionalism The effective of revolutionary products on market demand Why social causes sell Where story fits into an effective Kickstarter campaign The importance of aesthetic graphics in connecting with Kickstarter backers Ways that tech specs can actually harm your crowdfunding campaign Why action shots equal funding success How great design can overcome traditional business challenges
Nike's product innovation
 
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Nike's product innovation
Views: 13215 Maggy 111
Boston Engineering - Short Product Development Overview
 
01:56
Boston Engineering’s product development services provide clients with a competitive advantage while helping to change the way that people work and live. Find out more about Boston Engineering’s approach to developing breakthrough new products by combining focused creativity with experienced insight. In addition to our industrial design and product engineering teams, you can also see our product development labs for prototyping, testing, verifying, validating, and supporting transfer to manufacturing.
Views: 1818 BostonEngineering
A/B Testing: Test Your Own Hypotheses & Prepare to be Wrong - Stuart Frisby
 
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From OSCON 2015 in Amsterdam: The rise of AB testing in the world of e-commerce has shifted the focus of product development from being opinion-driven to data-driven. However, the realities of AB testing might not be the reality you expect. We’ll explore how product development fundamentally changes when you allow science to inform decision-making – from the democratisation of decision-making, to the constant surprises revealed by data. About Stuart Frisby (Booking.com): Stuart Frisby is Principal Designer at Booking.com in Amsterdam – one of the biggest ecommerce websites in the world – working across web & mobile apps, Stuart joined Booking.com in 2011 after working freelance & in agencies in Japan, New Zealand & The UK. Watch more from OSCON Amsterdam 2015: https://goo.gl/VeF8tq Visit the OSCON website: http://oscon.com Don't miss an upload! Subscribe! http://goo.gl/szEauh Stay Connected to O'Reilly Media by Email - http://goo.gl/YZSWbO Follow O'Reilly Media: http://plus.google.com/+oreillymedia https://www.facebook.com/OReilly https://twitter.com/OReillyMedia
Views: 27660 O'Reilly
Behind the Scenes with the User Experience and Product Design Teams
 
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Go behind the scenes with Comcast's User Experience and Product Design teams, as they talk about developing and designing new technologies for the company.
Views: 2654 Comcast
5 Tips for System Design Interviews
 
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Here are 5 Tips for System Design interviews. They are helpful when preparing for a System Design interview. 1) Don't get into details prematurely 2) Avoid fitting requirements to a set architecture in mind 3) Keep it simple, stupid! Remember to look at the big picture and avoid too many hacks when solving. 4) Have justifications for the points you make. Don't use buzz words or half hearted thoughts in your design. 5) Be aware of the current solutions and tech practices. A lot of solutions can be purchased off the shelf which simplify implementation. You should be able to argue for a custom implementation with it's pros and cons. Have these on the back of your mind during you interview, and all the best! Here are three major points evaluated during the interview: (1) Clarity of Thought a) Express your thoughts in a clear manner. b) Justify your decisions. Critical reasoning and argument are key to a successful software design. c) When faced with a problem, use standard approaches to mitigate it. For example, say you are faced with an availability problem. State that replication and partitioning help increase availability in general, and move on to offer a solution. d) Don’t make points without thinking them through. Half-hearted attempts at solving problems are frowned upon heavily. (2) Knowledge a) Stay up to date with the current solutions in the market. This includes products and design practices. If NoSQL is being adopted left right and center, you need to be aware of it. b) Know when to pick a solution vs. building something custom. If you name a product, you should be (generally) aware of the features it provides. c) Design practices enable you to meet custom requirements. Examples are decoupling systems, load balancing, sticky sessions, etc… (3) Flexibility a) Switch your targets as the requirements shift. If the interviewer wants to know about one particular part of the system, do it first. b) Never have a set architecture in mind. We all try to fit requirements to a system, but only after it has been shaped by the initial ones. A rigid attitude creates a brittle architecture. It will break before you do. c) Take a step back at times to make adjustments to the general architecture. Being focused on one part can narrow our vision and bloat those areas. There will be components which can be extracted out and extended to the rest of the system. Cheers! Quora answer: http://qr.ae/TUphXJ Relevant Links: https://github.com/checkcheckzz/system-design-interview https://www.palantir.com/how-to-ace-a-systems-design-interview/
Views: 18544 Gaurav Sen
First Ice BIG Crappies!
 
12:19
Come along with Tom Boley on a First Ice Adventure as he shows you how to break down water and catch Big Crappies! Piscifun ICX 5 ice reel: Piscifun Amazon Store: https://amzn.to/2SrZPx3 or Piscifun Website: http://bit.ly/Piscifun-ICX5 Subscribe to Tom Boley- https://www.youtube.com/channel/UCRExOt3taw88mQiuyXrQpzA Subscribe Piscifun here: https://www.youtube.com/Piscifun ************************************************* About Piscifun As a fishing brand dedicated to offering high quality affordably priced fishing gear, Piscifun strives to cut down circulation costs. With this strategy customers across the globe can equip themselves and their families with high quality gear that will not break the bank. Fish with family and enjoy your time on the water. Piscifun’s Advantages: 1. Product development based on angler’s needs The success of Piscifun is based on continuous devotion to our customers’ needs. We are extremely focused on design and development to bring you the best and most cost effective reels on the market today. In order to create great products, Piscifun decided to work with the pro fishermen all over the world to gain knowledge and insight on what the angler wants. By working with these anglers, the company is able to design and test the products before releasing them to our customers. This process ensures that you are receiving a top notch product. 2. Finest craftsmanship Piscifun is dedicated to producing the highest quality products, we will not settle for poor craftsmanship of any variation. We will strive to be perfect with every measurement, every color, and every aspect of our products. 3. Rapid and flexible product update Being able to respond quickly to the needs of our customers and changes in the market allows Piscifun to advance at every turn. Speed and responsiveness are critical aspects of our business. Piscifun’s manufacturers have always been frontrunners. We take pride in being able to update our designs and bring our customers the high quality they desire in a quick and efficient manner. Fish with family and enjoy your time on the water! ************************************************** Follow us on other social media Facebook:https://www.facebook.com/piscifunfish... Instagram: https://www.instagram.com/piscifun/ Twitter: https://twitter.com/Piscifun Piscifun Website:https://www.piscifun.com Piscifun--Fish with Family
Views: 132 Piscifun
Can you elaborate on the product design framework at the review stage?
 
00:53
Maciej Kranz is a technology and business leader, he has earned a reputation for exceeding expected results through relentless execution. Maciej builds and leads exceptional teams to identify solutions that address complex global challenges while enabling Cisco to achieve a market leading position. Maciej is also the author of Building the Internet of Things (John Wiley & Sons, 2016). . #DESCRIPTION Maciej Kranz discusses the impact of the Internet of Things on the framework of product design. He talks about why companies need to embrace this new technology and make the design process an interactive exchange between customers and developers. Subscribe for more SarderTV: http://bit.ly/1osk5yg Follow our Official Twitter: http://bit.ly/1tIwTzK Check out exclusive SarderTV content: Web - http://bit.ly/1xpv37D Facebook - http://on.fb.me/1EbljQi #ABOUT SARDERTV SarderTV is an independent, educational media company, focusing on the subjects that fascinate, inspire and teach executives. Because the relationship between success and learning is parallel, SarderTV provides exclusive interviews with the authors, leaders, and taste makers currently affecting industry. Led by Russell Sarder and a team of dynamic and creative programming and content creators, experienced leadership and seasoned advisors, SarderTV launched in 2012. SarderTV is an exciting, forward thinking media company focused on the promotion of learning.
Views: 9 Russell Sarder
Our approach to innovation is dead wrong | Diana Kander | TEDxKC
 
09:49
This talk was given at a local TEDx event, produced independently of the TED Conferences. In the past decade, we've seen an explosion in the number of business incubators, startup accelerators and entrepreneurial training programs. But Kander argues all of these programs share an enormous fatal flaw. Diana's talk challenges our thinking about entrepreneurship and presents a new approach for startups and corporations alike. Diana Kander entered America as an eight-year old refugee of the Soviet Union. By the time she was an American citizen, she had perfected her skills as a capitalist – selling flea market goods to grade school classmates at a markup. Today, Kander is a successful entrepreneur, having founded and sold a number of ventures, and is a senior fellow at the Ewing Marion Kauffman Foundation, the largest nonprofit in the world dedicated to entrepreneurship and education. A sought-out public speaker and consultant, Kander has advised startup founders and Fortune 500 executives on her methodology for launching customer-focused products and services. She is the author of New York Times bestseller “All In Startup,” a business novel published by Wiley in 2014. The book is a "page turner" that helps entrepreneurs build products and services they know customers will buy. Website: http://www.dianakander.com Twitter: @dianakander About TEDx, x = independently organized event In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 213628 TEDx Talks
Designing a Better Onboarding Process – James Gill
 
20:31
First impressions count. If you're lucky enough to get someone to sign up to your product, how do you guide them through the obstacle course that is your app to turn them into an active, happy user? We take a look at the ideas, implementations, failures and successes from designing the onboarding process at GoSquared. ------------------------------------------------------- ABOUT JAMES James is co-founder and CEO of GoSquared, the real-time customer analytics platform. James has been making product decisions since he was 14, and now manages a team of engineers and designers focused on making the analytics world a little less dull. Slides: http://www.jam2015.london/docs/presentation/james-gill.pdf
Views: 3394 JAM London
Lean Product Design: Scaling from 6 to 60 by Natalie Hollier and Joe McLean
 
30:26
Presented at FlowCon San Francisco 2013 http://flowcon.org/flowcon-sanfran-2013/schedule/index.jsp Over the past year we have worked as Product & Experience Design consultants at a NY-based education tech startup. We have seen it grow from several people with a great idea and ambitious vision, into a company with over 100 employees across the world. As the startup grew, we faced many challenges. Our teams were outgrowing our processes and had to evolve. We struggled to balance design ideation with delivery. Through the journey, we have tried, failed, learnt and succeeded at working in Lean ways to deliver a valuable product that has evolved continuously from it's initial vision. Join us as we explore how to effectively develop a product and evolve a team in the face of constant change. Natalie is a creative and innovative technologist who believes that variety is the spice of life. As someone who is continuously learning and trying new things, she has worked as a software consultant on teams large and small in Australia, Asia, Europe and America. She is accustomed to performing a variety of cross-functional roles on projects; including software development, user experience design, business analysis, and project management. A constant innovator and compulsive "ideas woman", she is always trying to find new ways of making things work better - whether it be products, processes, teams or organizations. Her most recent passion over the past year or so has been learning and applying Lean UX practices at her current project in New York. Joe McLean is a product design consultant for Thoughtworks in New York City. With experience in UI design, research, and development, he uses multiple perspectives to help clients make the right product decisions. For the last two years, Joe has focused on the intersection of technology and education. He has been working with a team to build a real-time collaboration tool for teachers and students in the classroom. In his role he both advises the product design and vision and helps guide the development team towards effective processes for good decision making. Joe also works as an artist and musician in Brooklyn, believing that good ideas can come from unexpected places and that innovation is a habit that is built across many pursuits.
Views: 759 Flowcon
Paul-Ranky-Design-For-Assembly-InkJetPrinter-Disassy-cimwareukandusa-Clip1W.mov
 
01:52
Full program at: www.cimwareukandusa.com Professor Ranky's DVD Video Library Digital Product Design: Design for Quality, Manufacturing, Assembly & Disassembly Principles, and an Inkjet Printer Green Engineering Disassembly Use Case Level: Product, process designers and managers, digital design and manufacturing engineers, sustainability & green engineers, industrial engineers, manufacturing and assembly system design engineers, quality control engineers, industrial designers, maintenance system design engineers and managers. Ideal for undergraduate / graduate education and research in product / process design, DFM , DFA, DFQ, (Design for Manufacturing, Assembly, Quality, Disassembly), Concurrent Engineering, PLM (Product Lifecycle Management), CAD / CAM, TQM, industrial engineering, industrial design, and others. Several sections and cases could be used even for high school students and technicians learning/ exploring customer-focused product/process/assembly/disassembly/ maintenance service design challenges. Industrial Sponsors/ Contributors include with special thanks to CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: In order to achieve professional quality product/ process and service system design engineering skills, besides a strong analytical, digital design and digital manufacturing / assembly engineering foundation, one needs to learn basic and often very simple design rules. One of the best ways to learn these rules is to disassemble and analyze various products, try to understand the design / manufacturing / assembly processes followed, and also learn from mistakes. In this program Professor Ranky introduces, and to some extent illustrates several basic product design, process design, design for quality, assembly /disassembly, and other design rules with simple and practical examples whilst disassembling an inkjet printer on screen. In particular, the rules and principles discussed with examples include: design for quality, maintenance, assembly, disassembly, eco-friendly design issues, cost, risk, the concept of designing components, modules, and systems that can be assembled, as well as disassembled, material selection issues, design for the environment, the principle of 'z' stacking for assembly / disassembly, modular design principles, some part handling, and feeding issues, automated assembly and disassembly challenges, and others. (Disclaimer: please note, that all opinions expressed in this program are Paul G. Ranky's personal opinions, based on his own judgement, and have no reflections on any other party.) System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, or computer. Approximate length 38 mins, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Furthermore available in PAL DVD video, in streamed digital, and Apple Video iPod formats. The HD (high-definition NTSC and PAL) formats are also available in HD. Please visit on the web www.cimwareukandusa.com for available formats, and further relating titles & products.
Views: 1241 Paul Ranky
Lateralworks, managing the complete innovation cycle
 
03:21
In the technology business, growth comes from new products that satisfy the customer. New product innovation is the key to growth, be it in mature segments when taking share from competitors or in growing markets where time-to-market is the driver. We work with clients to create a customer-focused culture to produce the right products at the right time. For more, visit our blog at http://www.fastworks.us/weblog and Youtube Channel at http://www.youtube.com/fastworksvideo
Views: 278 neal mitchell
Paul-Ranky-ARHC-Automated-Robot-Hand-Changer-DesignAppl-Clip3W.mov
 
01:00
Please consider supporting my next trip, and the cost of continuously updating my gear, here: http://www.patreon.com/DiveTrackExplore MANY THANKS! Full program at: www.cimwareukandusa.com Professor Ranky's DVD Video Library Digital Product Design: The Design Process of an Automated Robot Tool / Hand Changer, and Several Use Cases Focusing on Reconfigurable Robot Tool Designs & Robot Cell Integration Applications Level: Robot tool & cell designers, product, process designers and managers, digital design and manufacturing engineers, lean / agile system designers, industrial engineers, manufacturing and assembly system design engineers, quality control engineers, industrial designers, maintenance system design engineers and managers, and others. Ideal for undergraduate / graduate education and research in product / process design, DFM , DFA, DFQ, (Design for Manufacturing, Assembly, Quality), Concurrent Engineering, PLM (Product Lifecycle Management), CAD / CAM, TQM, industrial engineering, industrial design, robotics, and others. Several sections and cases could be used even for high school students and technicians learning/ exploring robotics, and customer-focused product/process design challenges. Industrial Sponsors/ Contributors include with special thanks to Gregory Martin, Account Manager, ATI Industrial Automation Inc., USA, ABB Robotics Inc., USA, Stäubli Corporation, USA, Trent, Nottingham, UK, CIMware Ltd. UK, CIMware USA, Inc., and others. Contents: Reconfigurable robot tools, and their integration can save large sums of the total cost of a robot cell. In this video reconfigurable, automated robot tool / hand changer designs and some applications are discussed and demonstrated in detail. The focus is on small-batch sensory-feedback controlled assembly, part loading, and other flexible robot cells. Robot tools, or in more general terms, end-of-arm tools, hands, or robot end-effectors are general purpose, programmable or task-oriented devices connected between the robot wrist and the object, or load to be manipulated and/or processed by the robot. Reconfigurable robot tooling enables the robot to rapidly change its end effectors, or fingers of its end effectors, typically under programmable software control. This task is complicated by the fact that modern end-of-arm tools can include several power supply options, such as mechanical, electric, pneumatic, hydraulic and other, contact and/or non-contact sensors, offering touch / slip / force/ torque sensing, 2D or 3D vision, providing fast and reliable sensory feedback-control for the arm control computer to calculate safe and efficient trajectories. System Requirements: DVD-ROM: NTSC standard definition (SD) DVD video player for TV, or computer. Approximate length 32 min, in 16:9 widescreen format, also playable on a 4:3 regular screen, or any good computer screen (800 x 600 resolution, or better). Furthermore available in PAL DVD video, in streamed digital, and Apple Video iPod formats for mobile devices. The HD (high-definition NTSC and PAL) formats are also available. Please visit on the web www.cimwareukandusa.com for available formats, and further relating titles & products. Full program at: www.cimwareukandusa.com
Views: 1594 Paul Ranky

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